The eBay UK Bulletin: Issue 239, 27th January 2012
Topics in this issue:
1. eBay news – Entertaining & Interesting
2. PayPal spoof
3. Heart warming
4. Ask Molly – When is a gift not a gift?
Hello and welcome to this week’s edition of ‘The eBay UK Bulletin’.
The new shop is well on the way as inventory is slowly loaded into it. I’ve still had no time to finish off the layout, but that will happen in due course.
It is proving very hard to climb up the search results list – I must wait until I achieve PowerSeller level and secure TRS before things really take off. It is just like stepping back in time, but I’ll get there.
This week we have a great tip if you are looking to cut costs and a heart-warming tale about DSRs. Yes, I really mean it!
[For details of this newsletter, please scroll down to the end.]
1. EBAY NEWS – ENTERTAINING & INTERESTING
Here’s a quick and mildly entertaining snippet.
Sign into eBay.com and click on the ‘Account’ tab; almost at the bottom of the page click on the link ‘Go to your dashboard’.
Scroll down a little and you will see a box ‘Your lifetime transactions’.
Here you will find a total of all your sales on eBay and the date of your first eBay sale – scary!
This is the bit that might just save you a few pounds.
If your PayPal payment volume has averaged £1,500 per month for three months then you should consider applying for the ‘Merchant rate’. This can reduce your PayPal fees down to a potential 1.4%. It is a great saving, but you have to apply in order to receive the special rate.
Log onto your PayPal account (not via a link in an email)!
Types ‘fees’ into the search box at the top right of screen.
Click on ‘Transaction fees’.
You may see this message:
“Your account is set to the Standard Rate for receiving payments of 3.4%.
If you receive more than £1,500.00 GBP per month, you’re eligible to apply for PayPal’s Merchant Rate – which lowers your fees as your sales volume increases.”
Click on the link “Are you eligible for lower rates?”
If you qualify click the ‘apply now’ link.
One last thing – if you do have a merchant rate on your main account and a micro-account for low value items, watch which account you send money to as the break-even level may change.
2. PAYPAL SPOOF
“Hi Molly, this is a good one! I thought you would like to share this with your readers.
‘greatvalue111’ – http://www.ebay.co.uk/sch/greatvalue111/m.html?
Subject: Account Review Team
Date: Sun, 22 Jan 2012 10:41:05 -0600
Please take a minute to carefully read this notification sent by our Account Review Team.
As of the 22nd of January 2012, our security system has blocked unusual charges to a credit card linked to your account.
An intrusion into your account has been detected which shows that someone tried to access your PayPal account without your permission. we have limited access to your account due to this problem. Moreover, we have sent you an attachment which contains all the necessary steps in order to restore your account access. Please download and open it in your browser.
Thanks for your high attention. Please do understand that this is a security measure taken with intention to protect you and your account. We apologize for any inconvenience.
PayPal Account Review Team
There is an attachment which accompanies this email asking for everything from your social security number to credit card number.
3. HEART WARMING
“Hi Molly. Just thought you and the readers may like to hear my experience with eBay concerning Detailed Seller Ratings.
As we all know Christmas and New Year can be a very stressful time, getting the parcels out on time and then hoping they get delivered to the satisfaction of the customer. Well I thought I had done quite well dispatching within 24 hours of payment received (excluding weekends & public holidays).
So to my dismay the other day I noticed I had picked up a low DSR for Dispatch time. So I did the usual, exploring my feedback to see if there were any clues of a disgruntled customer, but as expected nothing was obvious.
I left it a couple of days, thinking it would be a waste of time contacting eBay. But last Tuesday I rang and told the representative that I thought I had received a malicious rating and explained my reasons. I was put on hold as normal and left to ponder for a few minutes, thinking I was probably wasting my time.
Then the response came. They didn’t think it had been malicious, they just thought the person had been confused over the Public Holidays (clue there as to date of transaction). But as a courtesy because of the Christmas rush (their words) eBay would remove the offending rating! I was a bit gob-smacked, but remembered to say thank you.
I was then later able to do my bit of detective work and re-check my feedback and noticed that one had been removed in relation to a purchase on 31 December, the item not being dispatched until 3 January (you would think people would realise the Sunday and the Monday were Public Holidays).
So I have subsequently blocked him/her (the feedback was full of spelling mistakes, I did wonder If they were responsible for the many PayPal spoofs you receive!).
A happy ending for a change.
‘plmodels2’ – http://stores.ebay.co.uk/P-L-Models-DiecastSuperstore
4. ASK MOLLY – WHEN IS A GIFT NOT A GIFT?
Just wondering if you could help please? Bought your book, receive your bulletin and love your Elves.
On the CN22 form, am I right in assuming I tick the ‘Other’ box when sending to non-EU countries (I sell childrens’ clothes)?
‘Happyonions’ – http://stores.ebay.co.uk/happyonions
Please don’t feel sorry for the Elves, they do very well don’t you know.
The quick answer is yes, but this might be a little problematic at the other end – its all down to import taxes. There are two main options when sending overseas outside the EU, gifts and non-gifts. Import taxes in one form or another apply to most countries around the world and also for items brought into the UK.
Import VAT applies to items brought into the UK as described on the HMRC website.
“Import VAT is charged at the same rate that applies to similar goods sold in the UK and applies to commercial goods over £15 in value and to gifts that are over £40 in value. The value of the goods for import VAT is based on the:
* basic value of goods, plus
* postage, packing and insurance, plus
* any import (Customs or Excise) duties charged
Additionally, customs duty becomes payable if the goods are over £135 in value.
It can be a challenge to work out the VAT and customs levels for each country you ship to but they are likely to be around the same levels as for the UK. The levels also change depending upon the product sent.
This page might help – http://www.uscib.org/index.asp?documentID=1676
It is quite likely that some of your parcels will be over the £15 when you include postage costs so your buyer may have to fork out when they get the parcel. If they were sent as ‘gifts’ this limit would be higher, but of course you would be lying on the form.
The other thing to consider is the value of the item that you put down on the form, ensuring that this figure is correct and not inflated could well keep it under the tax limit.
You should inform any overseas buyers that import taxes may apply and that you cannot estimate how much this would be as it is bound to change periodically.
If you have a question about eBay or home working in general, please send it to: email@example.com – I will reply personally to every e-mail I receive and remember, there are FREE copies of my book available for the best questions, tips, or stories.
– END NOTE –
That’s all for this week. Check out www.ebaybulletin.co.uk for the latest news from Molly HQ.
The new book is well under way with the first draft propping up a table leg at Hh publishers. If you don’t have a copy of ‘The eBay Business Handbook’ yet, you can now pick up a Kindle copy from Amazon for just £2.69 – the price of a Big Mac – http://www.amazon.co.uk/eBay-Business-Handbook-eBay-co-uk-ebook/dp/B005AJQD7U
There should be a little cause for celebration this weekend as Molly’s feedback is hovering just under the 35,000 mark – could be coffees all round.
Best wishes and happy eBaying
Author of the bestselling title, ‘The eBay Business Handbook’ – available direct from the publishers: www.harriman-house.com/ebaybusiness