Topics in this issue
1. eBay news – End of a good thing
2. Molly & VeRO – update
3. Reader’s rant – update
4. ebay spoof e-mail
5. Ask Molly – Which report should I use?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
It’s a frosty end to the week, with widespread snow causing delivery problems in some parts. It might be worth advising your customers that deliveries may be delayed. Molly is still on holiday, with the main shop only open one day a week, so who cares about the snow.
In this bulletin there’s some bad news if you profit from the eBay affiliate programme and some good news regarding VeRO. What can I say, it’s a mixed bag this week!
1. EBAY NEWS – END OF A GOOD THING
In terrible news, it seems that eBay are removing the incentive for sending business to the site. Quidco have advised that all payments will cease from the end of the month.
“eBay have decided to withdraw from the cashback market altogether and after 31st January 2013 all eBay stores will disappear from the ‘Quidco’ site. You can still purchase up until the end of January, sales will be processed/paid as normal.”
Originally set at 40% of the seller’s final value fee, the kickback recently dropped to 30% but still represented a great deal for eBay buyers. I am not sure at the moment if this means all affiliate payments from eBay will cease, so if anybody knows more please let me know – Mollybol@ebaybulletin.co.uk
Quidco is still worth a look, with 2% of all purchases at Denbenhams returned to you just for registering your credit card.
2. MOLLY & VERO – UPDATE
You may recall that before Christmas Molly had a run in with VeRO which resulted in a policy compliance downgrade. Not good. Molly believed that the listings removed were not infringing any copyrights and contacted L’Oreal, who never responded.
A series of emails to VeRO resulted in them also contacting L’Oreal for clarification, but again with no response.
This week Molly contacted VeRO again and suggested that as the company had not responded, which I personally think is very rude, the infringement be removed. Success! VeRO agreed and restored Molly’s Policy compliance to ‘high’.
The moral of this story is that if you believe you are right keep going. This is the second infringement that has been reversed, so I have now changed my mind and think VeRO are great.
3. READER’S RANT – UPDATE
You may recall from last week’s bulletin the reader’s rant about negative feedback, here’s a quick update.
Thank you for the advice about the negative feedback, I ended up calling ebay and they investigated my efforts to resolve and removed the negative feedback so I’m back to normal Yeaaaaaaaaaaaah :)”
It is always worth contacting eBay if you feel hard done by. They may say no or they may come down on your side. I mentioned the high fees to them a while back, but so far no joy!
4. EBAY SPOOF E-MAIL
It has been a while since a half decent eBay spoof popped up in my inbox. This one appeared over the weekend, it is not that good, but might just catch you out.
Title – ‘eBay Customer Support made a decision’
eBay Customer Support has reviewed the case and made a final decision.
We issued a full refund of Ј131.00 on Aug 14, 2012 to the buyer. As described in the eBay Buyer Protection program, the refund includes the purchase price, plus original shipping. This amount will be deducted from your PayPal account or charged to your preferred reimbursement payment method. The hold on this PayPal transaction has been removed. This case is closed.
This case has been decided in the buyer’s favor.
To keep eBay safe, we may limit the number of cases a member can open or the dollar value of those cases. You don’t need to do anything else. This won’t be counted when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.
You can also view the details of this case here.
Item # : 319236932919
Sale price: Ј131.00
Sale date: Jan-12-13 17:00:43 PST
Case #: 5774550147
Case opened: Jan-03-13 03:59:24 PST
Case closed: Jan-06-13 08:49:19 PST
View purchased item
The ‘view purchased item’ link will whisk you off to a dodgy sign in page, certainly not eBay.
Please send in your spoofs to Mollybol@ebaybulletin.co.uk
4. ASK MOLLY – WHICH REPORT SHOULD I USE?
I have a question that I haven’t seen crop up before and didn’t know if you had any advice or could help…
When doing my accounts I can never seem to find a report for my sales figure that includes p&p charged as well as the sales price, so was wondering what the rest of the ebay business world use and how they go about it?”
60secondmakeoverltd – http://stores.ebay.co.uk/60-SECOND-MAKEOVER
All my sales are free of P&P, so not being able to find this report is longer a problem for me. In fact a PayPal sales report gives me all the necessary information.
When I used to charge for postage separately I would get a report from the ‘File Management Centre’. Just click on the link from My eBay and then ‘Create a Download Request’. A report for ‘sold’ listings should do it. This file can be downloaded into Excel or Microsoft Works and will show sale price in one column and postage in another. Just insert an extra column and add the two amounts together. It is a bit of a pain, but once a month should be ok.
If you have a question about eBay or home working in general, please send it to: firstname.lastname@example.org. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips, or stories.
That’s all for this week. Check out www.ebaybulletin.co.uk for the latest news from Molly HQ.
There’s good news for all lovers of The ebay Business Handbook as a fourth edition is on its way. Harriman House, publishers of renown (I am not worthy), have decided that that the third edition needs a little updating and work is due to commence in a few weeks. I would start now but I still have a huge stash of coffee left to drink and I’m only half way through Wii Sports Resort.
Best wishes and happy eBaying,