Topics in this issue:
- eBay news – Returns policy; new options
- PayPal spoof e-mail
- Ask Molly – Why was my listing pulled?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
It sure is quiet on eBay at the moment; Molly is limping into March with the cosmetic shop open just one day a week and Elves slouching everywhere; roll on pay day.
In this bulletin there’s a great spoof e-mail that will keep you busy for a while and an article on Lego that will knock your socks off.
For admin details, please scroll down to the end.
1. EBAY NEWS – RETURNS POLICY; NEW OPTIONS
The returns policy has changed, which is actually a good thing as it should make it a little clearer for all concerned.
I already offer a 14-day return period so no worries for me, but if you currently only offer the 7-day return period as per the ‘Distance Selling Regulations’ there may well be a conflict (but only for a short while as this too is changing to 14 days in December).
The Return policy section now has two pull-down menu boxes with various options:
- Returns time frame (how long the buyer has to return the item – now at least 14 days)
- Who pays for return postage (you or the buyer)
Later this year, eBay will require business sellers to enter this information for all listings so it makes sense just to do it now and get it out of the way.
You can make these changes in bulk using the clever editing tool:
- To access the bulk edit tool, go to your ‘My eBay’
- Hover over the ‘activity’ tab and then click on the ‘sell’ link.
- Scroll down to the ‘Active selling’ section and ‘check’ (Americanism for tick) the listings you want to alter, the one right at the top will do the lot (up to 200 on one page).
- Click ‘edit’ then tick all the listings you want to amend
- Click edit again and follow the instructions.
Changing 200 listings takes approximately 2 minutes.
It is worth remembering that if you trade as a business, you’re legally obliged to sort things out for your buyer if an item is faulty, arrives damaged or is not fit for its purpose.
A consumer buyer also has the right to return an item to you even if they just change their mind.
More details – pages.ebay.co.uk/help/sell/return-policy.html
2. PAYPAL SPOOF E-MAIL
As we are still part of Europe I thought I would share this spoof with you. I guess if things change in the next few years even the European scammers won’t bother sending to us anymore.
Nous cherchons constamment à ameliorer la sécurité en examinant régulièrement les comptes sur son système.
Nous avons récemment vérifié votre compte, et nous avons besoin de plus d’informations pour nous permettre
de vous fournir un service sécurisé. Tant que nous ne pouvons pas collecter ces informations, votre accès
aux fonctions confidentielles du compte demeurent restreintes. Nous nous excusons pour la gêne occasionnée et
espérons pouvoir restaurer l’accès à votre compte dès que possible.
L’accès à votre compte a été restreint pour la ou les raisons suivantes:
• Les réglementations de l’Union européenne nous imposent de recueillir et de vérifier vos informations personnelles.
• Nous voulons vérifier avec vous que personne ne s’est connecté à votre compte sans votre permission.
Comment puis-je obtenir le rétablissement de l’accès à mon compte ?
Pour nous aider dans cette tâche et pour connaître la liste des actions possibles ou non avec votre compte
jusqu’à la résolution du problème, rendez-vous dans le:
Supprimer les limitations
Nous étudierons les informations fournies et nous vous informerons si nous avons besoin d’informations
supplémentaires sinon vous recevrer pour vous informer du rétablissement du fonctionnement normal de votre compte.
Suivre toutes les étapes de la liste de contrôle restaurera immédiatement l’accès normal à votre com
Wise words indeed and I agree with everything they say.
Please keep those spoof e-mails coming and if you get one you are not sure about just forward it onto me and I’ll take a look – Mollybol@ebaybulletin.co.uk
Those readers who have been following me for a few years will know that it all started from the humble beginnings of a large bag of Lego.
This addiction to the small plastic blocks has continued to this day and Lego is still the third most successful category for sales in the new shop.
It is for this reason that I bring you the following article kindly sent in by Stephen Eckett (I am not worthy). Stephen has a lot to answer for as it was he who edited the very first draft of my very first eBay book way, way, way, way [Ed - way, way] back, and a pretty poor manuscript it was.
Suffice it to say that it all turned out OK in the end, who said salesman don’t make good authors [Ed – actually most of us had doubts at the time].
Anyway back to the Lego.
And the moral of the story is – don’t bother sorting out all your bricks, just drop me a line and I’ll take them off your hands.
Just for the sake of completeness, the best-selling category in the new shop is ‘Thomas the tank engine’ and the second placed is ‘plumbing and heating’. Great for the bank balance but not as much fun [Ed - You've got to keep the cash pipeline flowing].
4. ASK MOLLY – WHY WAS MY LISTING PULLED?
Can you help? I have just had a listing removed and I received an ‘MC036’ violation e-mail. The listing was for a 1990 bottle of ‘Taittinger Collection Champagne – Corneille’ from 1990.
I included the eBay disclaimer about the bottle being the valuable part of the lot and that the contents were not meant to be consumed and so am at a loss as to why it was removed, any ideas?”
Up until today this has been a very grey area but no longer as eBay has now banned the sale of any container that still contains alcohol. There are not that many items for sale, lots of empty bottles and boxes but not many with the contents intact, so the impact won’t be too great.
A bit more digging did reveal that you listed the bottle before Christmas as being ideal for New Year’s Eve, thus implying that it could be drunk. I suspect that this was the wording which caused the removal.
You would be better off selling to a specialist company who deal in vintage champagnes. Your bottle retails at around 200 euro so I would expect you to get around 80e for it. There are several sites that buy and sell fine wines www.winecommune.com
If you do decide to sell a bottle which used to contain alcohol be sure to show that it is empty with an extra picture and use large font in the description.
If you have a question about eBay or home working in general, please send it to: firstname.lastname@example.org. I will reply personally to every e-mail I receive and remember, there are FREE copies of my book available for the best questions, tips, or stories.
That’s all for this week.
Disaster at HQ – the shed has sprung a leak! It has been known to rain a bit in the UK from time to time and finally after all these years a leak has appeared.
As luck would have it the leak is right next to the stack of flat pack boxes so at least they soaked up most of the water (sobs quietly).
I didn’t really want to go outside until April but now it seems I must. At least any repair is tax deductable.
Best wishes and happy eBaying
Author of the bestselling title, ‘The eBay Business Handbook’ – available direct from the publishers: www.harriman-house.com/ebaybusiness
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
This weekly bulletin covers any topic associated with eBay. If there is anything you would like to see here, just email me at: email@example.com.