Topics in this issue:
- eBay news – Delays due to weather
- A trip down memory lane
- Exclusive reader offer
- Ask Molly – What is wrong with my browser?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
Well we made it. It took a fair few years but finally issue 300 has arrived. I started almost seven years ago so we should be on issue 350 or so by now. Did I really miss that many?
Anyway to celebrate this auspicious occasion I have constructed a rather unusual reader offer which you can read more about below. Also in this week’s bulletin a quick rant about the weather and a trip down memory lane.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – DELAYS DUE TO WEATHER
eBay issued an announcement on Thursday to say that deliveries might be impacted by the extreme weather in parts of the country. Really!
The advice is to check out the Royal Mail website for updates and for sellers to update buyers accordingly. It might be useful if eBay were to send an e-mail to all members telling them of the potential disruption. Given the kind of weather in the UK at the moment distribution problems could occur anywhere and impact on a relatively calm part of the country.
I am still having numerous e-mails from buyers each week asking where their item is. As soon as the eBay estimated delivery time passes, they are on that computer and some are just so rude. My favourite question goes like this:
“I have not yet received this and I’m a little worried as the other items I purchased on eBay same day as this have arrived. can you please let me know when it will arrive.”
Let me think for a minute… no, not a clue, how would you expect me to know that.
I don’t know the answer to this problem, I just have a response template stored on the desktop and copy it into each reply.
Two things are likely to occur:
- your DSRs for dispatch will fall, mine is currently 4.94 although everything is sent within 24 hours.
- you might call me an old cynic, but no item you refund for ever turns up late. When is the last time a buyer contacted you and offered to pay again?
2. A TRIP DOWN MEMORY LANE
At this historic moment in bulletin history I thought it would be quaint to look back to the first few editions, the earliest being 22 May 2006, to see what was grabbing our attention.
The first thing of interest was the impending change to item numbers changing from 10 to 11 digits. Listings had really started to ramp up and eBay were running out of numbers. Items numbers are now 12 digits, which adds up to quite a few.
The deal of the week:
Happy days, the deal of the week came from Poundland – where everything is a pound [Ed - you don't say]. The deal was five boxes of 24 Disney CD holders, that’s 120 CD cases. They were quite cute with Pluto, Mickey and Minnie… well you get the idea. All sold long ago for a healthy profit.
QD also yielded a great item in the form of a ‘Bob the Builder’ rubber-backed rug. Actually they were quite tacky but also sold out for a good return, maybe you bought one and if so have you still got it?
I still wonder if it is possible to buy from the Pound stores and make a profit. I no longer do this but if you do, please let me know.
In the second edition I mentioned my trip to the first London eBay University way back in 2004. I had forgotten all about this and the memories came flooding back. It was an event hosted by Doug McCallum who among other things is ‘Senior Advisor to President & CEO at eBay’. This event reinforced my belief that it was possible to make money on the site and shortly after I left BT to give it a try. I do remember however that we had to pay £15 towards lunch. Margins were tight back then as well.
If you have the urge to find out more all the back editions are on Harriman Intelligence for your edification, entertainment and delight.
3. EXCLUSIVE READER OFFER
Ok, so this is it, the offer of the year and a chance for me to clear some space.
Years ago, in 2007 to be exact, my second book – eBay Q&A – was published. It was an instant success and was even translated into Thai. Recently I discovered a box of these books buried under Lego and a pile of VHS videos (I’m waiting for a VCR comeback). This book was compiled from questions received from readers of this bulletin; a little cut and paste coupled with the odd funny tale and hey presto… who said writing books was hard?
To celebrate 300 editions of this bulletin it does somehow seem fitting to offer these books back to you and as I said I need the space.
I have placed a listing on eBay so if you would like a copy, you are most welcome, I will sign it for you and if any Elves are around they will also. All proceeds will go to charity, I’ll cover all P&P costs and you can pick one up for just £3.00. There is the option to pay more if you wish – the listing is set to accept offers of £3.00 or over.
Obviously a lot of the content will be out of date but it should still entertain.
Visit the listing on eBay to see for yourself – it’s for a good cause!
4. ASK MOLLY – WHAT IS WRONG WITH MY BROWSER?
“I have opened a second shop in my husband’s name and if I log on to his from my internet browser (Mozilla Firefox) it links the two together and midway through doing a listing, it reverts from my husband’s account to mine.
I have contacted eBay and they have said to use a different browser to login to my husband’s account. I have done this through Internet Explorer which is ok, but when I try and download photos to save from the supplier’s website, it says they are not good enough? However, if I don’t have this problem through my other browser.
“Are you able to help or give me any advice on these matters?”
I also have the problem with browsers when switching from one account to another, it is all down to cookies it seems. If you delete all your cookies then you will be able to use the original browser.
With Firefox the process is:
1. Click on the orange ‘Firefox’ logo in the top left corner of the screen.
2. Click ‘options’
3. Click on the link ‘remove individual cookies’
4. Finally click the ‘remove all cookies’ box at the bottom of the screen
I am not quite sure why you are having picture quality problems with IE, your process should work on both browsers. I have moved away from IE and now use Firefox and also Chrome which might be an idea for you to try.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
Well that’s it, the first 300 editions done and dusted and it’s been a blast. All that strong coffee and late nights have resulted in some instantly forgettable copy but provided me with a few chuckles along the way and I hope a little light relief for you also. [Ed - Here's to the next 300.]
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
This weekly bulletin covers any topic associated with eBay. If there is anything you would like to see here, just email me.
You can find out more about me and read previous editions of this newsletter on the Harriman House Intelligence web