Topics in this issue:
- eBay news – It’s all about me!
- Too many blondes!
- Spoof from eBay? I don’t think so!
- Ask Molly – Do you have a problem with returns?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
Here we are again, payday. Hopefully things will pick up a tad over the weekend as it has been very quiet this week.
This week’s bulletin is a sad affair as it highlights the end of the ‘About Me’ page but also joy as an eBayer saves Molly a fair few quid.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – IT’S ALL ABOUT ME!
The end of an era is drawing close as the demise of the ‘About Me’ page is about to disappear. eBay announced some time ago that the whole profile / ‘My World’ was being changed and as part of that the ‘About Me’ page is to go. [Ed - I can see another book re-write looming.]
Your About Me page will be no longer available from 2 June. And as of 17 March, you’ll no longer be able to create or edit your page. I must admit to being a little sad to see it go as I still get around 500 hits per month. I assume that as it is a throwback to when eBay used to be a community it just had to go.
There is now only your eBay profile which can be used to tell visitors a little about you, I really must get round to updating mine.
You can access your new eBay profile either by going to www.ebay.co.uk/usr/username, or:
- Click on your username that appears in the top, left-hand corner of your home page.
- Select your user ID that appears in the first section of the drop down menu.
For help completing your profile page eBay provides some guidelines.
2. TOO MANY BLONDES!
It’s the age old problem, you can never find a brunette when you want one. All the women in my life seem to be blonde, well most of the time anyway.
This is also the case when it comes to vintage Sindy dolls. OK, so most guys out there might not relate to this but ladies of a certain age may recall that a few years back Sindy tended to be blonde (well at least all the ones I knew were)!
This was the case with a recent purchase, just £7.00 for two old dolls and a bundle of clothes. Internet research failed to identify the brunette which threw me out a bit, so I listed her as unknown and possibly with mismatched head and body – £15 or best offer. The doll sold within a few minutes – blast!
Shortly after this note arrived:
“You have a rare Sindy doll here she is a 1986 brunette ‘smirky Sindy’.I saw you were selling her for only £14.99. I brought her so no-one else could because that is way too low. If I were you I would list her as: “Rare brunette haired smirky sindy 1986!
“If you could send me a agree not to complete the transaction form (I will fill it out asap) you will get all your fees back and can list her correctly.”
Wow, unexpected but much appreciated, the doll is now back on sale for £45 ono. It just goes to show that you never stop learning. The second doll, a natural blonde, sold for £16.
It’s brunettes for me from now on, oh and by the way the mystery buyer is also a guy, which says something for equality in the playground I think.
3. SPOOF FROM EBAY? I DON’T THINK SO
Many thanks for all the spoofs sent in this week, some of them were quite inventive. I have selected this eBay spoof not because it is very clever in itself but it does demonstrate how a simple check may save you a lot of grief. Here’s the spoof which you may already have seen.
eBay Customer Support has reviewed the case and made a final decision.
We issued a full refund of GBP 631.00 on 19 02, 2014 to the buyer. As described in the eBay Buyer Protection program, the refund includes the purchase price, plus original shipping. This amount will be deducted from your PayPal account or charged to your preferred reimbursement payment method. The hold on this PayPal transaction has been removed. This case is closed.
This case has been decided in the buyer’s favor.
To keep eBay safe, we may limit the number of cases a member can open or the dollar value of those cases. You don’t need to do anything else. This won’t be counted when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.
You can also view the details of this case here.
I have of course removed the dodgy links from this bulletin but if you were to hover over any of the links you would see the destination web address which in this case whisks you off to tanzaniaparks.com. Now in itself not a bad website but not much to do with eBay.
4. ASK MOLLY – DO YOU HAVE A PROBLEM WITH RETURNS?
“I am reading your book (I am really enjoying it) and am in the process of opening my own eBay store. I hope you do not mind me asking you a question.“I am going to sell Lego. I read that you used to sell Lego so I was wondering if you had problems with people returning the product after setting it up once asking for a refund? I was going to include a 14 days return policy but I am afraid that people may simply return their Lego once they have set it up once. I will be selling brand new Lego.”
I still do sell Lego through my toy shop, the recent movie has seen sales of mini figures soar. None of the Elves were available to visit the cinema so Molly and Mrs Molly went on their own and sat chuckling away all through it. As the movie was really research I reckon that it and the popcorn are tax deductible, I will argue the point with my accountant in due course.
I must admit that I don’t have a problem with buyers using an item and then returning it, a couple of the Elves sell clothes and I am sure that buyers wear items and then return them but with DIY lines it doesn’t happen unless there is a problem of course.
There are a couple of things you can do to limit this:
- Firstly include in your returns policy that the buyer pays the return postage. With a boxed Lego set this is probably going to be at least £2.60 so may just put them off.
- The second thing to state is that any item returned must be in the condition that it was sent. As you will be selling new Lego then a broken seal or package would mean that it could not be returned unless faulty.
I think you will be fine with returns, items going missing en-route is another thing altogether.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
Last week I mentioned the new picture rules and how any kind of text is not allowed. Well many thanks to the reader who spotted my Lego instructions listing which fell foul of the new rules. OK, so I’m very busy!
The offending listing has now gone but it does show how these things can sometimes bite you in the bum.
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
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