Topics in this issue:
- eBay news – Duplicate listings
- Are you defective?
- Extended returns & a few more fees
- Ask Molly – Are mine too small?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
It has been another hectic week at HQ, especially with the end of the fiscal year only days away. I really must start the accounts soon. One of the main distractions this week has been the evaluation of all the changes that are scheduled to be implemented on eBay over the coming months. A quick check results in another link and another forum, opinions, analysis, debate and before long the morning has gone. Changes on eBay are a great barrier to sales.
In this week’s edition you will not be surprised to read that I bring you some of the fruits of my web browsing and a few thoughts along the way.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – DUPLICATE LISTINGS
It does seem to me that eBay is trying (and succeeding) to over complicate every aspect of selling. It should really be easy – I want to sell something, you want to buy and then we just settle on a price. Why does it have to be so confusing?
Here’s a great example of eBay over-egging the pudding: the duplicate listing.
Currently you’re allowed a maximum of 15 duplicate listings on eBay, one of which can be a pure fixed-price listing. This leaves the other 14 to be auctions or auctions with the Buy it Now option.
From May, eBay will remove the limit on the number of duplicate auction-style listings you can list on eBay.co.uk. You will be able to list as many duplicate auction-style listings as you like, but until you receive a bid on one of your duplicate listings, only one will show on eBay at any time. Simple.
As soon as this listing receives its first bid or ends it is no longer considered a duplicate and your next auction-style listing for the same item will automatically appear on the site.
When you list duplicate auction-style listings, you’ll see a message in the Selling section of My eBay letting you know that your listing will appear on eBay.co.uk after you receive the first bid on the identical active listing.
If you’ve subscribed to Selling Manager or Selling Manager Pro:
- Go to Selling Manager or Selling Manager Pro.
- In Listing Activity, click Duplicate listing not visible to buyers.
- On the next page, enter additional search information and click Search.
You’ll be charged the full insertion fee for each duplicate listing even if your listing doesn’t appear for the full duration. However, if your listing doesn’t appear on the site within 24 hours of its scheduled end time, you will automatically receive a full refund of your insertion fee. The listing will appear under Unsold in the Selling section of My eBay.
Molly says: Forget all this rubbish and allow just one listing for each item, any format any duration.
2. ARE YOU DEFECTIVE?
The simple answer is yes, you are bound to be. “But what do you mean Molly?” I hear you ask. Well all new seller / buyer problems reported to eBay in any way are to be called ‘defects’. eBay have conducted some buyer research and identified areas which cause dissatisfaction. If you incur any of these as a seller your standing will fall.
What is a defect?
- Detailed seller ratings of 1, 2 or 3 for item as described
- Returns for item not as described
- eBay Money Back Guarantee or PayPal Buyer Protection
- Cases for item not as described*
- Detailed seller rating of 1 for dispatch time
- eBay Money Back Guarantee or PayPal Buyer Protection cases for item not received
- Negative feedback
- Neutral feedback
- Transactions cancelled by you due to stock out or item sold to another buyer
Too many defects and you will lose your discounts and TRS status, and eBay will reprocess your house and steal your dog. There are still loads of questions to answer about defects, I am trying to get my head around them.
Molly says: Forget TRS, do away with all discounts, finally abandon the ‘Powerseller’ program and go back to basics. Sellers would no longer have to jump through hoops and buyers can assess the standard of the seller from the feedback. Now there’s an idea.
3. EXTENDED RETURNS & A FEW MORE FEES
For transactions completed between November and December, you’ll now need to offer an extended holiday returns period to continue receiving your eBay Premium Service benefits. This includes accepting any returns until 31 January.
You’ll be able to update your listings to reflect this starting in September. eBay will let us know more later on in the year.
From 15 April, you will be charged a fee relating to auctions that are ended early.
There is no doubt that watching an auction waiting to bid only to see it ended early is frustrating although I do wonder just how many people it effects. However, eBay have a plan.
If you end an auction early which has already received bids, a fee equivalent to a final value fee may apply, as detailed in the box below.
The fee charged will be based on the final item price when the auction is ended, similar to a final value fee.
You’ll see a warning message if you intend to end an auction informing you that additional fees may apply.
|Fee applies:||Fee doesn’t apply:|
4. ASK MOLLY – ARE MINE TOO SMALL?
“I know that changes are coming to picture sizes, when is this? I have been reading for ages that listings will be removed but do not know if mine are all ok or the cull has not yet started.”
Fear not dear reader for there is a super tool which will check all your listings in a trice.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
Call me an old fashioned kind of guy but my approach to selling is a simplistic one and it goes like this:
I have an item for sale and settle on a price. Perspective buyers must decide if that price is acceptable and if so they expect the said item to be genuine, as described and delivered in a timely fashion. As a seller I can only control dispatch but usually delivery is pretty good so let’s leave that for now.
Mistakes do happen and in the case of loss or damage the buyer expects me to replace or refund, again in a timely manner.
Sorted, the secret to my success. I don’t need to sleep with every customer or buy them lunch, those days are long gone. Ship the right item quickly, sort out any problems along the way and they’ll be back. I sometimes wonder if eBay has lost sight of the basic principles of this model.
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
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