Topics in this issue:
- eBay news – Here’s a thought about defects
- A couple of quick spoofs
- Questions buyers ask
- Ask Molly – Should I take this seriously?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
It should be a great weekend with not one but two village garage sales this Saturday, the Elves have been saving their pennies ever since I last paid them. The weather is not set well so we will have to see what happens. I’ll update you next week as to what treasure was unearthed. I don’t want any ear muffs, suitcases full of clothes or caribou heads.
In this bulletin, even more about defects but in a good cause and a couple of spoofs to be aware of.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – HERE’S A THOUGHT ABOUT DEFECTS
“Our data shows that when a buyer leaves neutral Feedback, or a detailed seller rating of 3 for the item description means they weren’t satisfied with the transaction and they’re much less likely to buy again.”
I also wonder what is the purpose of ‘neutral’ feedback. Positive is great, neutral and negative are both defects so why have them? Buyers who are a little bit unhappy or felt that they received average service leave a neutral but this impacts on sellers in the same way as a negative. Why not have just either ‘good’ or ‘bad’?
Now here’s where you might be able to help with the new book. When posed with this question:
“If a buyer revises negative Feedback they’ve left for me, does this still count as a defect?”
eBay reply with:
“Yes. Our research has shown that even if the situation is made right by the seller, buyers have still had a negative experience on eBay and buyers in this situation are less like likely to shop on eBay again.”
Now I am not too bothered about feedback anymore and don’t ask buyers to revise feedback, I just block them. I wonder if they do buy again from eBay. Have you had a buyer revise a negative feedback and would you be willing to check if they went on to buy from eBay again? Let me know at the usual address.
It’s all good copy and helps fill some of the empty parts of the book.
2. A COUPLE OF QUICK SPOOFS
“tightsite here http://stores.shop.ebay.co.uk/tightsite
Just got an email scam today that I want to pass on to other ebayers. Very convincing, comes with all ebay logo’s etc, the only thing that exposes it as a scam is that it does not show an image of the item in question or description of it, which would be automated through the ebay system if it was genuine. You have to click a link (don’t do it) to “bring you to the item”.
Hi there, I would like to know if you have shipped the item by now. I have sent you the payment 7 days ago and no response from you.
I will report you to PayPal and if you don’t answer in 24 hours i will contact your local authorities.
Please answer me and let me know if you have shipped my item by now !
There are the usual links to click (don’t do it) that are supposed to bring you to the item in question. Keep an eye out for this non-existent customer and delete permanently. I wonder who the local authorities are??? The next 24hrs could be difficult for me! Getting worried!?”
Spoof number 2 and an attempt by yours truly to master the art of including graphics in the newsletter. I have killed the links.
Your registered name is included to help confirm this message originated from eBay. Learn more. sent this message to Paul Mainwaring (ldn47).
eBay New Unpaid Item Message from ldn47: #281008991765 – response required
eBay member ldn47 has left you a message regarding item #281008991765
Now if your name happens to be Paul Mainwaring then you could be in trouble. The danger is that being curious you click on the links to see what it is all about.
Please keep sending them in.
3. QUESTIONS BUYERS ASK
I had a question about this item (390764197268)
Does a pack of 4 means we get 8 screws or 16 screws?
………… Words fail me !
If you have received a bewildering question from a buyer please do send them in, it lifts the mood at HQ.
4. ASK MOLLY – SHOULD I TAKE THIS SERIOUSLY?
“Hi Molly,I have received an email from PayPal about a buyer opening a “chargeback” with their card issuer, saying that they didn’t authorise a payment they made to me on 9 March.I’ve checked out the buyer, who bought from me 2 sheets of Easter stickers. It was a straightforward transaction, I sent the stickers and haven’t had any other communication with the buyer – they haven’t left me any feedback either.I contacted them yesterday about this chargeback to see if they would explain why they have opened it but I haven’t yet heard back from them.
I can’t imagine what documentation PayPal are expecting me to produce to support my case so I’m resolving myself to losing £5 out of my PayPal account.Is it just a case of blocking the buyer and moving on?”
My experience of PayPal is not that good, I always lose out when anything out of the ordinary occurs. They are great at processing money but not much use in the way of customer service or support for sellers when something goes wrong.
They lack backbone when dealing with card issuers and then have the gall to lump on a handling fee at the conclusion of the issue.
If you produced the customer in person at their offices who then signed in blood that they didn’t instigate the chargeback I still don’t think you would win. I hope I am wrong but, yes, be prepared to lose the money.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
One final word on the defect debacle, a case opened for non-receipt:
“Really disappointed that instead of sending as you’ve said you’ve done, you’ve relisted exact same item. Very strange behaviour.”
You guessed it, I had two almost identical items, one sold then the second was listed. This opened case means that this buyer can never purchase from me again and I pick up another defect all because of a misunderstanding and a little direction to the buyer to open a case instead of send an e-mail.
C’est la vie.
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
This weekly bulletin covers any topic associated with eBay. If there is anything you would like to see here, just email me.
You can find out more about me and read previous editions of this newsletter on the Harriman House Intelligence website.