Topics in this issue:
- eBay news – Molly’s defect rate
- Garage sale
- Ask Molly – What about receipts?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
Well, the football has started so watch out when your auctions end as there might not be as many watchers as you might hope. Saying that, during the first game Molly averaged sales of a pound a minute which was unexpected. The sales were all cosmetics and skin care, not a single electric fuse, thermostat or shower pump. Can’t imagine why.
This bulletin is a little different as I have been writing it in-between sun bathing and drinking iced frappes, so shorter articles this week [Ed - thank goodness for that].
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – MOLLY’S DEFECT RATES
Good news, you can now see the transactions for which the buyer left you low scores for ‘item as described’ and ‘dispatch time’ and block the buyer as you see fit.
You can access these details from your seller dashboard, my report still pops up when I click on the link, just click on the ‘download a report’ link, sign in and then expand to see the last 20 defects.
This worked for me this week when a buyer left low scores for both DSRs even though the trade was cancelled and the item never sent. A quick call to eBay and the defects were removed – you can’t mark low on description or delivery time if you never bought the item. This particular buyer was extremely rude even by Essex standards so I took the opportunity to suggest they received an ‘educational’ e-mail from eBay and also reported them for offensive language. Who says I don’t harbour a grudge?
Molly’s defect rates for the three shops are:
0.90% (9 out of 998)
0.75% (4 out of 536)
0.99% (36 out of 3,651)
There is still a large quantity of opened cases for ‘item not received’ which I instigated myself so I am not too concerned at the moment.
On the same subject this just in from hazels-homegrown2
“I’ve just checked out my projected ebay status for August and am pleased to see that it is still top-rated as I have a defect rate of 0.37%.
I’m curious to see that this percentage seemed to be caused by 5 out of 1354 “low detailed seller ratings for item as described”. I’m guessing this comes from the few people who leave positive feedback but with a comment along the lines of “lovely stickers but smaller than I expected.
“I do, of course, have the measurements of my stickers in the product description but that clearly isn’t relevant.
“So, I was thinking, next time you are in communication with ebay you might like to suggest that they change the ‘item as described’ feedback section to something along the lines of ‘item as imagined’. I think that would suit the buyer better.”
2. GARAGE SALE
“So tell me Molly how did your garage sales go on Saturday?”
I’m glad you asked mystery reader, it was the one day that the heavens opened and boy did it rain. The second one was over when we arrived at about 11.30 – everybody had retired to the pub it seemed. However the rain worked in my favour at the first sale as fewer buyers turned up and sellers were keen to salvage something from the day – no reasonable offer refused.
It was a day for toys with all the regulars, Lego sets, Thomas trains, ELC Happyland and so on. Total outlay £86, expected return around £600, and the coffee was tax deductible.
This does pale into insignificance when compared with the purchase of 100 packs of oil paints from a bootsale on Wednesday for £20. The asking price for the lot tops £1,000 although I am not greedy and will take offers. Give up looking for Rolex watches; buy toys and paint.
Joy of joys, PayPal is about to increase the dispute term for buyers from 45 days to 180 days after payment date. Now, I have trouble remembering what I did last week, never mind sales that happened six months ago.
Here’s a quick PayPal spoof which links in quite nicely.
The next level veгіfіcation is required
Hello dear aссоunt holder,
With the increasing number of customers accessіng ρаypal and its services via mobile devices, we have found the need to vегіfу аnd prioritize our customers.
If you will like to benefit from this newly introduced tier service, it takes only a few steps.
How to stау uρdated
To save timе аnd be more efficient, log on to the online account and complete the next level veгіfісаtіоn.
The process can be completed in less than 5 minutes.
Please note that failure to complete this step will automatically remove your accоunt from νегified status.
If you can not click the link , you can copy & paste it to your browser:
With pleasure your team !
Copyright © PауРаl 1999-2014 (Europe) S.r.l. et Cie, S.C.A.
I have killed the links with a few x’s but just look at the address they want you to paste into a browser, it looks a bit Targaryen to me.
Hit the delete key if you spot this one.
4. ASK MOLLY – WHAT ABOUT RECEIPTS?
“I am working way through your wonderful book and have arrived at page 308. Would you be able to send me a copy of your spreadsheet you use for accounting. I would be so grateful.“My problem area is that I get things at car boot sales or the dump and don’t get a receipt for them. I also have two accounts. PayPal for sales, supplies purchasing and Hermes. But I have had to use a HSBC account for pretty cash things like postage and supplies. I am probably making this more complicated than it needs to but I can’t work out if I need two sheet, 1 sheet or what. “
I still buy loads from boot sales and the good news is that you don’t need a receipt. All HMRC want to know is the sum of the monies spent so as soon as I return with my plunder I update a spreadsheet with the items and prices paid. I am not too detailed so a large collection of Thomas trains would be fine, as opposed to listing each one by name, which I could probably do from memory!
I recently underwent an HMRC business records check and this approach was sanctioned by them. A little word of caution as we are all grown ups, if you buy something for £40 and sell it at a loss that is fine but do it too often and somebody may ask why you keep buying them.
You should be ok with just the one spreadsheet, I still use this for my toys and diy businesses and so far so good. The cosmetics got out of hand and now being VAT registered and a Ltd Co I opted for the online accounts package ‘Kashflow’. My accountant has access to it, in fact they are currently preparing the final accounts for last year, they also get a kickback from the company and a rich accountant is a happy one.
On the subject of books, well you did bring it up, you can still get a copy of eBay Selling Success by yours truly on Kindle for just 60p.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
I had to smile when this popped into my inbox last week:
“If the offer is no good can you decline please so a can make anuther”
Call me old fashioned but I do believe that learning to speell is verry importtant, don’t they teech it in skools anymore?
Of course leaving an open offer, even a very low one, is a good idea for sellers as it shows other prospective buyers that you are considering an offer which may prompt them to BIN or make a sensible offer. Not great for the buyer who doesn’t know where they stand but hey ho.
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
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The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
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