Topics in this issue:
- eBay news – Money back guarantee policy
- Another glitch
- Well it made me smile anyway
- Ask Molly – Where have my PayPal reports gone?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
It’s good to be back and with Craig, esteemed editor of this bulletin, now fully refreshed after his break normal service should be resumed; he informs me that he has now used up his five-month leave allowance for the year, so there should be no further interruptions.
In this week’s edition another glitch to watch out for and a solution to a PayPal problem you may not even know you have.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – MONEY BACK GUARANTEE POLICY
Here’s a little something that might have passed you by and as it all kicks off next week I thought a timely reminded would be in order. The eBay blurb:
“Starting from September 15, we will introduce requirements that all sellers take responsibility for return postage on items which are faulty or not as described. If sellers choose not to facilitate a return or provide / fund return postage for these items, we may refund their buyers without requiring them to return the item and in turn we will seek reimbursement from sellers.”
So your buyer could end up with a full refund and the item as well; believe me word will soon get around. Thankfully I don’t get too many instances of this so not a big impact for me. It is reassuring to know that eBay are full square behind sellers.
2. ANOTHER GLITCH
eBay is a little creaky at the moment, you may recall the glitches mentioned in Bulletin 318, well here’s another to be aware of and this one might impact on your wallet.
eBay very kindly offer advice which might help improve your listings, it pops up in ‘My eBay’ and looks something like this
- Update photos to increase your chances of selling by up to 12% (44 new)
- Get eBay Top Rated Plus (2 new)
- Add item specifics (537 new)
The photos and item specifics are fine, I fill in as many as I can but there will always be room for improvement here. The worrying thing is the number of listings which don’t qualify for ‘top rated’. Given that TRS has financial implications I am very careful to make sure all listings meet the minimum requirements and this line keeps cropping up.
Clicking on the link opens up the bulk edit facility and every time the listings need a return policy update to qualify for eBay Premium Service discounts. Of course they don’t, as all my listings have the 14 day return period. Follow the online ‘edit’ instructions, select ‘no returns’ and then select returns again, no changes required and the warning goes away.
One to be aware of.
3. WELL IT MADE ME SMILE ANYWAY
This e-mail popped into Molly’s inbox from an eBayer with 8 feedbacks:
I keep seeing these ‘buy it now’ Pippa Dolls on here. Don’t mean to be offensive but if you were to drop you’re price by about half, you might sell some £50 really is taking the mick :-/”
I replied politely thanking the sender and informing them that I was new to this selling lark and would give it some thought.
Have you received any humorous notes recently, please let me know?
4. ASK MOLLY – WHERE HAVE MY PAYPAL REPORTS GONE?
There is confusion, alarm and despondency at gograbit HQ – but that’s nothing new! However, knowing that you always keep your ear close to the ground I’m sure you’ll have an answer to it!
A few days ago we awoke to find that PayPal had, without warning, changed their whole format and from our point of view this is a complete disaster. PayPal won’t let us access any of our account that is more than a month old and we need to get back to April 2013. We emailed them about this and, as frequently happens with anything related to eBay, they ignored it! We then phoned and spoke to a customer adviser who was very helpful except that he gave us a whole cart load of useless advice! He told us to go back onto PayPal and follow several links which don’t in fact exist!
Any advice or alternatively a large donation towards my HMRC fine would be most welcome.”
Ah yes, the new PayPal layout. For day to day use the new design is fine but with the end of the half year fast approaching along with the VAT for quarter 2 and paper deadline for 2013–14 tax returns looming, having access to the PayPal reports function is quite handy.
The good news is that by upgrading from a premier account to business does reopen access to these reports. All of Molly’s business accounts had to be upgraded, thankfully the process is simple.
On your main page is a link ‘Upgrade to a Business account’, click on this and select the ‘log-in’ option. Type in your business name and agree to Ts & Cs. On the next screen select your business sector, etc., and then enter your address. In the section about how to get paid, just select the eBay option and you should find your account upgraded.
Finally all the reports are located under the ‘More’ tab to the right of ‘Tools’.
It is quite timely that you contacted me as being a paper and crayons kind of guy I really must start on my personal tax return, I feel a big pot of coffee coming on.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
Just before I go, a big hello goes out to new readers who found this bulletin after reading the Independent a few days ago, I’m afraid it doesn’t get much better than this, but it helps to pass the time.
I did receive quite a few e-mails concerning blocked bidders and defects, I’ll open up the debate again next week; now there’s something to look forward to.
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
This weekly bulletin covers any topic associated with eBay. If there is anything you would like to see here, just email me.
You can find out more about me and read previous editions of this newsletter on the Harriman House Intelligence website.