Topics in this issue:
- eBay news – Updates
- It all happens at once
- Reader’s rant – starting again
- Ask Molly – Could it really be down to this?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
It seems my £20 discount voucher was by way of compensation for my patience during the password reset issue, I put it towards some more bubble bags ’cause we know how to party at HQ. No worries eBay, these things happen and scammers are getting much better at hacking, I don’t hold you personally responsible, just one of those things. Hang on what about my other IDs, I was patient six times you know, where are my other discount vouchers? Sometimes I don’t believe you eBay, I just don’t!
In this week’s scorching bulletin an interesting update on the ‘duplicate listings’ issue and some worrying thoughts around scheduling your items.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – UPDATES
There was quite a response to last week’s bulletin, especially concerning dispatch e-mails which are causing no end of problems and opened cases from buyers curious about delivery times. Readers in the US have apparently been seeing this since ‘The Great eBay hack’ so let’s hope that the problem is addressed as it is not helping my defect rates.
Speaking of bulletin readers in the USA, of which there are many, this note arrived at HQ concerning ‘duplicate’ listings:
“Good morning Molly,
(This is for the reader whose 15 auctions semi-disappeared.) This is found on the My eBay Summary page as well but further down. In the box that says LISTING Activity:
Ended Listings (Last 90 days):
Duplicate listings not visible to buyers:
eBay got me several times by stuffing my listings in that one. But they will also suspend you without warning for duplicates so I use a lovely app called Ki-Terminator that costs just 99 cents US per month and tells me when I mess up and duplicate. Lets me stay ahead of the Duplicate Police.”
I have taken the ‘My eBay’ page apart to try and find this very handy ‘duplicate listings’ link but no joy, even logging on to .com it could not be found. Is this a US only function, can you see it on your page, please let me know?
You can edit the links you see in your own display by clicking edit and then ‘customise’.
2. IT ALL HAPPENS AT ONCE
Despite the hot weather, football and amazing tennis I have been having quite a nice time of it lately; loads of half days, lots of sun and a few cracking deals along the way.
Things did take a turn for the worse this week when my corporation tax calculation came back from the accountant (did I mention that his name is Mr Disney?) along with the initial fee note for the work so far. The lovely lady who manages my VAT return reminded me that VAT is now due for Q1, so for once I am pleased that turnover is down.
Q1′s payroll invoice also appeared in the inbox, at least I get 10% off for prompt payment here. As I am also self-employed my National Insurance contributions fell due as did income tax interim payments on account for both Mr & Mrs Molly.
Add in a couple of eBay bills, a few bank charges along with the Royal Mail invoice for good measure and HQ took on a decidedly gloomy atmosphere. At least I finally managed to sell my Briton door closer; every little helps. There could be a few sales promotions on the near horizon and an Elf or two up for sale.
3. READER’S RANT – STARTING AGAIN
“I just want to add a word or two to the already hotly discussed topic of how to maintain Power Seller status. Until recently I had Power Seller status and Top Rated Seller status on both sides of the Atlantic. I recently lost the US and Canada rating due to not uploading tracking information within the required time (which given a time difference of up to 9 hours is hardly surprising), but I digress!
I think eBay is the only selling medium whereby your reputation hangs on the whim of a few individuals who simply can’t be bothered to read your descriptions. I photograph my items with a ruler. I put the dimensions in metric and imperial (to cater for all buyers) and I still get things like “was smaller than I expected” or even better, as I sell vintage items, “looks as though it has been used”.
Fed up with dancing to eBay’s tune I have recently opened another store where I sell items in the way I wish and with no aspirations for Power Seller or Top Rated Seller status. I find it particularly useful for selling low-priced items which do not relate well to offering “free” postage. Here again the eBay customer does not seem to readily absorb that £5 with free postage is cheaper than £3.99 with £2.80 postage! It also allows me to sell items which do not sit well with my rather specialised store.
So far I have have had moderate but encouraging results and it will be interesting to see how it pans out in the long run.”
I know where you are coming from, I use one of the kids’ accounts to sell some right old rubbish with not a care in the world. I still pay their fees so they can’t complain if I pick up a poor score from time to time, it is indeed refreshing.
4. ASK MOLLY – COULD IT REALLY BE DOWN TO THIS?
“Dear Molly,I’m a business seller on eBay, I’ve been selling designer items for 3 years with no issues.Ive been using the ‘schedule listing’ function as a tool for draft listings for 3 years, I sell individual items so I work in batches – i.e. all pictures uploaded / all descriptions done etc.Last Friday eBay removed the scheduled listings as breach of policy / copyright and restricted my account for30 days – I emailed them on got a bog standard reply which had the wrong details on (I sell clothing and the reply was about iPads – clearly they had not read my message).I called eBay on Saturday morning and the guy was pretty non-caring basically telling me ‘tough’ – I shouldn’t have used it etc etc and the ban still stood.Is there now a problem using scheduled listings that I have fallen foul of?
How strange, I have been through many eBay pages and found nothing about any restraints applying to scheduled listings. I know that you have other issues with eBay so this may well be a coincidence.
I don’t use the scheduled facility anymore but always believed that changes could be made at any time before actually listing the item and that the date could be rolled forward up to three weeks.
If anybody else has a similar problem or any ideas, please let me know.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
It certainly has been hot over these past few days, not great for eBay sales but as they say ‘winter is coming’ so the Elves are making the best of it.
But just look at the forecast for Saturday, ‘showers, some heavy at times’, great, we are planning to visit two car boot sales and two village garage sale trails all on Saturday morning, wish me luck.
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
This weekly bulletin covers any topic associated with eBay. If there is anything you would like to see here, just email me.
You can find out more about me and read previous editions of this newsletter on the Harriman House Intelligence website.