Topics in this issue:
- eBay news – Selling eBay accounts
- Reader’s rant – non-resolution centre
- Shop holiday settings
- Ask Molly – Are my fees too high?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
Small celebration at HQ this week as Molly’s feedback score edged past 53,000. Also in the same week total eBay transactions across all IDs nudged past 100,000, that’s a lot of bubble bags.
In the bulletin this week the interesting question concerning the sale of eBay accounts and is something odd happening with holiday settings?
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – SELLING EBAY ACCOUNTS
This question popped into Molly’s inbox as part of a longer correspondence but it did spark my imagination – maybe I am just getting old and looking for a pipe and slippers.
One quick question, if I was to sell my online business ,is this frowned upon by eBay and what would be way to go forward if I decide upon this action if allowed to sell?”
I was intrigued, always believing that eBay does not permit the transfer of an ID as the feedback score is pertinent to an individual. Years ago it was possible to amalgamate several IDs belonging to the same person but that was stopped.
I did a little research and there have been several eBay accounts sold through eBay over the past few weeks.
Just type ‘eBay account’ into the search engine and up they pop. Most took offers so without delving further it is difficult to see what they actually achieved but it does seem that eBay are either unaware of this business or not that bothered.
I always thought that the transfer of IDs was not allowed unless the eBay route to market was part of a bigger overall business. Selling stock, contact list, buying contacts, etc., along with the name would make a better proposition but fundamentally an eBay business is the ID.
As the ID ‘Mollybol’ is now owned by a limited company I guess I could sell my shares and the eBay account would transfer as part of that business but it looks as though accounts are being transferred.
My experience of this is very limited but it is an interesting subject so I am going to ask you, the wider bulletin audience, if you know more about this subject or have indeed sold or bought an eBay ID.
2. READER’S RANT – NON-RESOLUTION CENTRE
“I hope you don’t mind that I’m writing to blow off steam. This afternoon I received a message telling me a case was open for ‘item not received’. Someone purchased a small packet of charms late last Friday and opted for my free postage option, which is RM 2nd class, so the expected delivery date was 2 days ago.
“To my intense annoyance, they opened a case today because the item hadn’t arrived and “did not arrive in time” so they want a refund. Honestly, given they needed it quickly, why didn’t they pay for 1st class post, which I offer for only 25p! I figured they were taking me for a ride and decided to offer a full refund once they had returned the item to me – surely it’ll arrive in a few days, right? (Assuming it hasn’t already!!)
“Well, that was my planned reply but when I logged on to the Resolution Centre, I discovered that eBay expect me to refund the buyer by Tuesday. As it’s Saturday today, I was shocked and horrified that they would impose such an outrageous time frame. The item is not that late and will likely arrive by early next week. If the buyer returned the item today, it wouldn’t even reach me by the time I’m supposed to refund them!
“So, being so shocked and angry, I decided to send eBay a message with my thoughts on their procedures. Feedback is always valued, right? Wrong! I can’t seem to find a contact email or postal address anywhere! Nothing in Customer Support allows me to contact them with feedback or in a general way (it just keeps directing me to the Resolution Centre) and when I click on ‘Tell Us What You Think’ at the bottom of the screen, I am simply asked what I think about their new header! eBay seems not to care what we think as long as it’s what they want to know about. Grrr!!!
“It’s only a small amount of money that’s involved and I can live with that. It’s feeling that my buyer is scamming me just because they can, and eBay don’t want to know, that is frustrating!”
If you would like to get it off your chest or maybe, just maybe, eBay have done something praiseworthy and you’d like to share it, please drop me a line.
3. SHOP HOLIDAY SETTINGS
As you will know by now I am a big fan of eBay shops and after a few years I thought I knew most of the wrinkles but maybe not.
If I am away for more than a couple of days I will shut down all shops and block anybody from making a purchase. Two days before I am due to return I will remove the block on fixed item purchase, now buyers can shop but a message will still be displayed saying that there will be a delay in dispatch. The night before I return I will turn off all holiday settings as I am likely to meet my one day dispatch goal upon my return.
However I noticed this week [Ed: away again then] that when your full holiday settings are on and you decide to make fixed price listings available you cannot just ‘unclick’ the ‘hide and block’ box, it doesn’t seem to work. Instead you need to remove all holiday settings and then activate them again but this time leave that box unchecked – what a pain.
4. ASK MOLLY – ARE MY FEES TOO HIGH?
Can you give me your opinion, my fees total 12.22% of my total sales, is this ok do you think ?”
It is in the right ballpark, your fee rate is probably 11% as most categories now charge this. You will have to account for your listing and upgrade fees. If you have a lot of listings with a low sales rate then the proportion of listing fees to final value fees will be higher.
It might be worth checking that you are not paying for any extras such as subtitles. Perhaps subscribe to a shop if you have not already.
If you can let me have a few more details I’ll take a closer look.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
Sales are very scarce at the moment but fear not this happens every year, hang on in there. Use this quiet time to relax, drink tea and load as much inventory into your shop as you can, Christmas will soon be here.
At last some good news for all fans of the eBay business handbook as the 2nd edit of the 4th edition is finished and back from Craig (esteemed editor of this bulletin) for the last proofread. Just in time as eBay have changed the rules on fees for cancelling auctions with bids, listing upgrade fees and reserve fees. Is an author’s work never done?
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
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