Topics in this issue:
- eBay news – More fees for private sellers
- Defects according to Molly.
- Phishing e-mail
- Ask Molly – How can I find spelling mistakes?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
Wow, B&Q, were you there? I love it when big companies need to raise funds, there are always bargains to be had. I sent a couple of Elves shopping and they came back laden with boys’ toys, Mira showers for £60 – 5 sold so far at £200 each, room thermostats for £2 and so on. It always pays to keep an eye on your spam emails and also sign up for Martin’s Money Tips, well worth it.
This week, more fee increases on the way and a super spoof e-mail, not much else I’m afraid.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – MORE FEES FOR PRIVATE SELLERS
Another change to eBay fees, I can feel a 5th edition of the Handbook coming on [Ed - let's not get ahead of ourselves shall we!]
This time eBay are hitting private sellers of high value items right where it hurts by increasing the maximum final value fee from £75 to £250. It all happens from 2nd September so get in quick if you have anything worth £750 or more.
This change will impact listings with a sale price of £750 and above (or £937.50 and above for private sellers with a Basic Shop).
As a private seller without a Basic Shop, this means that if you sell an item for under £2,500 your final value fee will be 10% of the total transaction price (including postage). If your item sells for over £2,500 you will be charged a maximum final value fee of £250.
As a private seller with a Basic Shop, this means if you sell an item for under £3,125 your final value fee will be 8% of that total transaction price (including postage). If your item sells for over £3125 you will be charged a maximum final value fee of £250.
I don’t think I have anything left to sell so it won’t worry me too much.
As ever your thoughts are most welcome, send them to me at the usual address.
2. DEFECTS ACCORDING TO MOLLY
Thanks to all readers who sent in thoughts about the defect report and how easy it is to obtain, a direct link from the seller dashboard would be nice. It can prove quite revealing as one reader found that a regular buyer had been leaving a low DSR for item description but with good feedback so nobody knew. That buyer is apparently now blocked, not great for their buying experience next time they try to shop.
I forgot to mention that when you generate a sales download (see bulletin 316) you will need to manipulate the figures slightly. The ‘transaction ID’ bears no resemblance to the one on your defect report. Highlight the spreadsheet column, find the ‘format cells’ link and select ‘number’, this should do the trick.
Having consumed several pots of coffee pondering the defect policy I have arrived at a solution which I put to you at eBay, yes I know you are watching. The policy is here to stay but two smallish changes should placate most sellers.
1. Remove the defect resulting from an opened dispute case and instead only penalise if the problem is not resolved.
I have many cases opened by customers just inquiring as to delivery times and also where I have dispatched the wrong colour lipstick, these buyers are not annoyed and appreciate that blokes are crap at reading lipstick labels.
Just this week I sent Thomas with Annie & Annie, if you know your trains then you will appreciate this is an easy mistake to make. The buyer opened a case ‘item not as described’, they were fine, Clarabel was duly dispatched, everybody smiled and great feedback resulted but that buyer is now blocked from any future purchase – a shame.
2. Remove the grading of ’3′ from the ‘item description’ defect.
If you visit a coffee shop (which I do) and the service is as expected but nothing special, would you tip?
Some buyers are like this, they order, you dispatch, the correct item arrives and all is well. The transaction was as expected, nothing special, a grading of ’3′ is par for the course. Keep the low scores but remove the middle ground.
Blocking buyers who leave average DSRs or open cases for general inquiries is not good for anybody and at a time when eBay is trying to raise more fees by increasing FVF ceilings as seen above and chasing down MVL users it must be in their interest.
3. PHISHING E-MAIL
Strange email if it is from eBay. Do you know if this is legit or yet another phishing email?”
“Fall Seller Update eBay – 2014 Links in listings policy update
We’ve noticed that your listings include an email address. From August 8, eBay will no longer allow email addresses in listings, whether they are clickable or not.
Please revise and remove your email addresses from your listings.
In order to add an email address, non-clickable links and shortened URLs (e.g. bitly or tinyurl), inks to email clients, please sign in:
Yes, it is a spoof, although the link looks just like it should take you to eBay you will actually be redirect to a page at eliteacademyofdance.co.uk. The page at this site has now been blocked as a ‘web forgery’. The scammers ‘piggy backed’ their page on to this legitimate site.
This type of e-mail is clever as they will contain details about something eBay is doing or might well do along with a link which again looks like an eBay page. There are often clues such as the word ‘fall’ in the title but a .co.uk link.
If you receive an e-mail and are not sure send it on to me at the usual address and I’ll share as many as I can.
4. ASK MOLLY – HOW CAN I FIND SPELLING MISTAKES?
Thank you for the bulletins they are helpful and interesting to read so please keep them up, the question I would be interested to know is:
If you miss spell a word in your advert or if someone else has, is their a software program that you can use to find the advert?”
Ah yes, misspelled listing titles, I remember trying to sell a Terry Ratchett book and a kids camra. Loads of sellers rush their titles and effectively hide their listings, find them and you could be in for a bargain – and I do love a bargain.
The guys at auctionlotwatch have a great checker, easy to use and FREE.
If you have a little spare time check out some of their other tools as they can be quite revealing. The eBay market is depressed at the moment due to holidays, BBQs and payday still some way off, buy low and wait for the Christmas rush.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
Well, that’s it, I’m off to B&Q just in case they have found anything else to sell such as the plumbing fittings which were £1 a bag and weighed in at 650 grams, with copper pipe worth around £3 per kilo as scrap, well you can do the maths – I love my job.
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
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