Topics in this issue:
- eBay news – A few glitches to watch out for
- The recent outage
- Don’t block all your buyers
- Ask Molly – Is Argos click & collect for me?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
The last two showers have sold along with bags of copper fittings and some other recent B&Q purchases, all in all, a nice little deal.
Sales are generally slow so if you are tearing your hair out wondering why nobody loves you then, fear not, Christmas is just a few weeks away.
In this week’s edition a few minor glitches to keep an eye on and a possible solution to the next technical outage.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – A FEW GLITCHES TO WATCH OUT FOR
I was just wondering if anyone else had this problem with PayPal addresses within an eBay listing.
I have been buying & selling stuff on eBay for a few years now but eBay have started sending email notifications of sales & funds received to my husband’s email address instead of mine.
I have looked on My Account details and they only have my email address listed. the specific listing that I’ve sold had my husband’s email address and not mine. Why this was I have no idea – I have been listing & selling stuff for years using my email with no problems.
I’ve tried to access Customer Support / Contact Us about this but just end up going round in ever decreasing circles getting nowhere [Gggggrrrr!!].Any ideas how this could happen?”
How strange. I do have a similar problem when selling the odd thing on the Elves’ account. Two of them share it and with me so there are three potential PayPal accounts for the money to go into. The problem comes when I ‘sell similar’ to utilise the design, etc., but don’t change the PayPal address and then a kid gets the money. I guess you have checked the listing to make sure the PayPal address in the payments section is yours now? Sometimes the system has a glitch and you change the address, click outside the box and it reverts back to the original (incorrect) address.
One final glitch to warn you of concerning ‘multi-variation’ listings. If you are adding a new variation and take the opportunity to change prices for the existing variations eBay has a fit and prevents you from submitting your changes. This is very annoying, particularly if you have added a few new items and uploaded pictures. Its a two-stage process I’m afraid: add new, submit and then revise again to change your prices.
Have you spotted anything untoward on the site? If so, please send it on to me at the usual address and I’ll share the grief around.
2. THE RECENT OUTAGE
It seems like a long time ago now but the 3-hour plus outage last week did leave me wondering what if the site never came back up, what would I do with all those lipsticks?
Just in case it happens again here are a few thoughts:
I expect there were thousands of fuming eBay sellers out there following the Tuesday outage, which lasted all morning and part of the afternoon.
I had lots of parcels to get to the Post Office so this is what I did to get round the problem:
1. Processed my orders through PayPal which was up and running. Don’t forget to make a note of orders completed to update the eBay site later.
2. For later orders I heard that if you use Chrome as your browser with the Zenmate plug in downloaded for free, you can access eBay with no problems at all. I tried this and it worked a treat.
3. To make me feel better I uploaded some items to Amazon rather than eBay.”
John’sHobbies and Magic Shop
I just gave the Elves the day off (no wages of course) and drank more coffee. I did think it was a little funny how eBay described the problem during the morning;
“Due to a technical issue, some eBay customers may notice a problem with key areas of the eBay site.”
Well I tried to get in via every eBay site around the world, whilst drinking my coffee, but no joy. Key areas must mean everything everywhere.
To all those who vented their anger on website forums – get a life it is just eBay (I can’t believe i just said that).
3. DON’T BLOCK ALL YOUR BUYERS!
I think that my view on who to block and why is fairly well known to regular readers of this bulletin but that does not make my view the right one.
Just been reading your latest bulletin and I really don’t agree with your blanket policy of blocking buyers for various minor reasons. It is definitely a zero-tolerance kind of attitude and doesn’t give anyone leeway for making a mistake and we are all human and all capable of making mistakes.
I rant at the computer frequently about the stupid questions my customers ask me and often scream, “Read the description!” before politely replying with the required information.
I have never blocked a buyer despite some customers being particularly needy in terms of the number of questions they ask or not being satisfied with what they have received. Many of these customers I have never heard from again, presumably because they were dissatisfied with me have sought products elsewhere. Others, however, have since become regular customers because either they were impressed by the way we resolved any issues or because we have established a better understanding of their needs and what I offer.
Anyway, that’s my experience – there seems to be more to be gained from giving people the benefit of the doubt rather than from treating people with suspicion.”
4. ASK MOLLY – IS ARGOS CLICK & COLLECT FOR ME?
May I request your views on the new Argos Click & Collect Service which eBay are to introduce. Is it worth staying in or opting out from this new provision?”
It is interesting this one, not sure how it will pan out. I won’t be eligible as my listings have only economy postage for free so the delivery time is too long. My margins are too tight to offer free first class post.
I understand the idea and it is sound. Also it’s better to try new things and then abandon them if they don’t work rather than never try anything different. The Elves use the Argos ‘click and reserve’ service so I must assume that most of the buying public will probably know where their local store is and it may suit them.
Not all categories will be eligible for inclusion in the scheme. The good news is that eBay will work all this out over the coming weeks and ‘opt in’ your listings if they meet the criteria. You can opt out of the scheme from ‘Site Preferences’ in ‘My eBay’. You can also edit individual listings if you only want to offer Click & Collect for certain items.
Check Click & Collect at Argos for the full story.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
It’s time for a short bulletin break, not me this time, it seems even editors need a break once a year to recharge their batteries. I’ll be back in a couple of weeks so please keep the e-mails coming, even the rude ones make for good reading.
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
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