Topics in this issue:
- eBay 101 – Out of stock option – No more.
- Is the new book on Kindle?
- Nasty little phish.
- Ask Molly – Chain store or designer?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
Wow, what a busy couple of weeks, just like the old days. Tuesday after Cyber Monday saw the Elves haul 360 parcels down to the Post Office. I suppose I should have given them a trolly or something but they seemed happy enough just to get out of the shed for a while.
In this week’s bulletin, a nasty phishing e-mail to watch out for and of course another plug for the new book.
[For admin details for this newsletter, please scroll down to the end.]
1. eBay 101 – OUT OF STOCK OPTION – NO MORE
It is with some regret that I must report to you all that I have abandoned the ‘out of stock option’ and cancelled all listings with zero quantity. I really thought this was a winner and would happily pay the re-list fee to save admin when re-stocking.
However, the number of questions from would-be buyers just got too much, especially at this time of year, so I had to pull the plug.
eBay, if you are reading this please find a way to block zero quantity listings from all buyers, including those watching the listing, and I’ll jump back on board.
Did you ever try the option? Please e-mail me at the usual address.
2. IS THE NEW BOOK ON KINDLE?
Just to put the record straight, this is a real bona fide question from a reader, however this is the last time I’ll plug the new book. [Ed - I hope not.]
I was going to order a copy using the link you printed last time but got fed up with form filling as I thought I had answered enough questions.
But then I also realised it was an eBook.
Is it coming out on Kindle?”
Yes, in fact you can now pre-order on Amazon for the very respectable price of £4.81
3. NASTY LITTLE PHISH
There is a sneaky little spoof doing the rounds with the title ‘issue with an item you sold’. Several readers have sent it in to me and then I copped it as well. It very closely mimics the genuine eBay e-mail on the same subject
It is top and tailed with some good graphics so might just catch you out. The e-mail makes reference to your resolution centre, but of course this problem would not be found there. Given the increase in depute cases opened at this time of year you may not notice its absence. This is the main text:
We’re writing to let you know that one of your buyers hasn’t received an item you sent. We ask that you take immediate action to resolve this issue.
If you have tracking information available, please upload it as soon as possible through the Resolution Centre. If you’ve already uploaded this information and the item just hasn’t reached the buyer within the estimated delivery time, please let them know it’s on its way.
If tracking information is unavailable, it’s important to find a solution with your buyer within the next 7 days. To ensure the quickest resolution and the best experience for your buyer, we recommend you offer a refund.
To prevent issues in the future, always ship items with tracking, require signature confirmation for items worth £750 or more, and upload tracking information right away.
If you feel there may be an error with this issue, please let us know. If you’ve already resolved this situation, thank you for your prompt action.
The difference to look out for is that this spoof does not include both your name and user ID. Look for this towards the bottom of the e-mail, it should read:
“eBay has sent this communication to Robert Pugh (mollybol).
The fact that your first and last name appear in this communication serves as proof that the message actually comes from eBay.
Find out more”
If both your name and ID are not shown then you have the spoof. To be on the safe side just ignore any e-mails like this and check your resolution centre periodically.
Please keep sending spoofs to me at the usual address.
4. ASK MOLLY – CHAIN STORE OR DESIGNER?
I noticed in a recent newsletter you said you sell second hand clothes.
Are these Designer or Chain Store?”
The clothes side of things is fairly new, my three daughters are more than happy to run it for me as they know their ASOS from their River Island.
Most of these are sourced during the summer from boot sales and then cleaned, pressed, etc., and sold on at this time of year. They also do very well after Christmas when money is tight.
It is I guess the higher end of chain store items, a lot of Top Shop, Next, Zara, Superdry, American Eagle, All Saints, Amphora and so on. Thankfully I just manage the process and don’t really need to know much about what goes into it.
The turnover is ok, nothing special, as there are so many garments for sale on eBay. But the margins are bonkers. I suspect that quite a few items go missing and end up in an Elf’s wardrobe for a few weeks before being sold – a sort of ‘try before you sell’.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
Sales have just started to slow a little across all IDs and as the big day gets closer the chances of a postal delivery do reduce. With almost all the toys now sold HQ is turning its attention to DIY items.
With everyone sitting around all day in the house somebody is bound to spot something that needs replacing or upgrading and I know just the place they need to visit to get that spare part.
The eBay cycle never ends.
Author of the bestselling title, The eBay Business Handbook, available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
This weekly bulletin covers any topic associated with eBay. If there is anything you would like to see here, just email me.
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