Topics in this issue:
- eBay news – International site visibility.
- Be careful what you send.
- eBay spoof e-mail.
- Ask Molly – Can I change the countries I ship to?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
Boy is it cold in the shed. I even tried rubbing two Elves together for warmth but to no avail. I now fear that I may be driven out of HQ for a day or two. On the positive side, a number of selective one-day sales and some keen discounting have seen turnover figures bounce back in the last week, how long is it until Christmas?
In this week’s jam-packed edition, a cautionary tail concerning munitions shipments overseas and a step-by-step guide to choosing the countries you want to trade with, I just can’t wait.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – INTERNATIONAL SITE VISIBILITY
Some good news this week as eBay increase the number of categories in which sellers no longer pay the fee for international site visibility for items on eBay.com and eBay.ca.
The international site visibility upgrade option for these categories answers a couple of questions posted on the blog in recent weeks. Any savings are good for business and most welcome.
eBay still charge the fee for the international site visibility listing upgrade for all other categories for sellers who would like their UK listings to be shown on eBay.com and eBay.ca.
Check out the full list of categories where no fees apply.
2. BE CAREFUL WHAT YOU SEND
The topic of international shipping has featured quite a lot in recent bulletins and hand in hand with that is the topic of what can actually be shipped outside of the UK.
In answer to your query about what can and can’t be shipped abroad, the answer is anything.
My partner is a Hazardous Goods Advisor and she visits most of the UK airports as well as various army and navy bases teaching people that work for such establishments how goods need to be packaged, labelled and what documents need to be provided. This ranges from household chemicals to explosives and nuclear.
So anything can be sent abroad but it can get extremely complicated and needs to be approached with caution.
She also ships small quantities of hazardous goods for various companies with all the appropriate paperwork, etc.
If any of your readers really need to send something she could probably advise on a specific item (for a small fee of course).”
If anybody does want to take up the offer above just contact me and I’ll pass on the details.
Molly is reasonably up to speed on what can or can’t be shipped in the UK and as any international shipping is via the Global Shipping Program the banned list is not top of my reading matter.
Unfortunately the recent sale of a bullet converted into a lighter, ‘trench-art’ is the lingo if you are looking to sell, didn’t go too well as the buyer was in Australia. As this is the first and probably last one of these I have seen it didn’t even cross my mind to check the prohibited list for either the UK or Australia.
The lighter made it ok to South Normanton at which time eBay sent an e-mail informing HQ that it could not be sent to Australia and that the buyer would be informed by them and a refund issued. Fair enough, nothing really lost as the lighter was in the attic of a house being cleared by the Elves, however eBay also informed me that they would issue the refund and that Molly could keep the cash!
A great result with tea and cakes all round.
There is a moral to this story and that is if you can get it to eBay in Derbyshire then you should be keep the payment even if they have to refund the buyer.
Hazardous Goods legislation – no worries.
3. EBAY SPOOF E-MAIL
A very convincing spoof email arrived today, even my eBay user ID is correct!
Please warn all your readers as it almost caught me out.”
From: eBay [mailto:email@example.com]
Sent: 27 January 2015 18:52
Subject: A2554 Notice : eBay Registration Suspension – Section 9
eBay sent this message to xxxxxx.
Your registered name is included to show this message originated from eBay. Learn more.
A2554 Notice : eBay Registration Suspension – Section 9
We are writing to alert you that your eBay account has been suspended, because your credit/debit card company declined eBay’s attempt to verify your registration information that we have on file.
Per the User Agreement, Section 9, we may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate your membership and refuse to provide our services to you if we believe that your actions may cause financial loss or legal liability for you, our users or us.
To remove any limitations, you are required to confirm your eBay registration by following the link below :
Click here to confirm your registration
Due to the suspension of this account, please be advised you are prohibited from using eBay in any way until you confirm your registration.
Please note that this will also affect the ability to sell or bid on items.
This includes registering a new account.
eBay Safeharbor Department SD5
I was asked to remove the user ID and e-mail address but there were both on the spoof so it did look very convincing.
The easiest way to check if this is the real thing is to actually try to access eBay, not via an e-mail. The spoof says you cannot use the site but if you find that in fact you can and all is well then just ignore it.
4. ASK MOLLY – CAN I CHANGE THE COUNTRIES I SHIP TO?
Just been reading the last eBay bulletin and I’m still finding myself confused by the whole international postage thing that eBay has introduced.
I used to post internationally, but I got fed up with people not taking into account how long their items would take to reach them so not leaving enough time and then complaining to me.
Anyway, I have now signed up to the global postal service thing that eBay has launched, although I don’t think I have yet had a customer use it.
However, it does now look like I post internationally to anyone thinking of buying my stuff. So, I had an inquiry the other day from a guy from Gibraltar asking me why, if I posted to so many other countries internationally, I didn’t offer postage to Gibraltar. Of course I had no answer to this. It would have looked a bit silly for me to say it’s all out of my hands, it’s just what eBay decides, as that hardly makes me look like someone properly in control of their business.
I had a quick look at where I apparently post to and it does seem a bit random. Is there a way I can change that?”
It is a very good point about the country list, I would assume that as eBay strike good distribution deals with more countries then the number will increase. The current list includes:
Australia, Belgium, Brazil, Canada, China, Denmark, France, Germany, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Portugal, Russia, Spain, Sweden, United States.
As eBay seem to be taking on all the responsibility for an item once they take delivery of it I am happy for them to ship anywhere. I have even opted to send to Italy via the program, although would never dream of shipping there directly. I love Italy, and particularly their coffee, but their postal service seems a bit haphazard. They are very keen on Subbuteo by the way.
You can of course ship directly to another country by including alternative shipping details when listing your item.
The easiest way I have found to manage the system is to construct my own ‘blocked countries’ list and then override it with the GSP where applicable. Generally I will only ship via the GSP but if something goes wrong and I end up shipping directly then only my preferred countries can bid.
To override postage exclusions on all listings:
- Go to My eBay.
- Click the Account tab, and then click Site Preferences.
- In the Selling Preferences section, scroll to Postage preferences, and then click the Show link.
- Click the Edit link next to Exclude postage locations from your listings.
- Select the states, territories, countries or regions you don’t want to post to. You can exclude entire continents or select Show all countries, and then select the specific countries you don’t want to post to.
- Click the Apply button to save your postage exclusions.
- In the Global Shipping Programme settings section, select the Override my postage exclusions for Global Shipping Programme eligible items check box.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
Great news as The eBay Business Handbook – 4th edition, which was published on Monday, powers its way up the Amazon chart. It currently stands at number 203,170 in the best seller list, hopefully it has not peaked yet!
Author of the bestselling title, The eBay Business Handbook, available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
This weekly bulletin covers any topic associated with eBay. If there is anything you would like to see here, just email me.
You can find out more about me and read previous editions of this newsletter on the Harriman House Intelligence website.