Topics in this issue:
- eBay 101 – Changes to GSP terms.
- Reader’s rant – Returns policy.
- Did you know…
- Ask Molly – Can I replace the GSP postal rate?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
Still not a lot happening regarding sales but we are very close to February payday so things should pick up next week. Molly is off on a shopping spree this weekend with plenty of coffee and cake for all the Elves. Hopefully along with increased product lines comes increased sales.
In this edition of your fave bulletin a little toe dipped into the world of GSP Ts & Cs, which to be fair is a bit boring, and another reader’s tale of woe concerning returns.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – CHANGES TO GSP TERMS
I spotted the new revised Ts & Cs for the Global Shipping Programme (GSP) a few days back and have finally had time to give them the once over. I was particularly interested to see if the revision…
“Clarifying the passing of risk in an item, the transfer of title especially in the event of items being considered as undeliverable, the handling and use of data under the programme.”
…was a result of my dodgy WW2 bullet lighter which could not be onward shipped to Australia.
Well I meandered through the document but all I could find was this reference to a prohibited item:
“You will be held responsible for eBay Money Back Guarantee cases or for PayPal Buyer Protection programme cases where eBay finds that:
- One or more of the following pieces of information provided by you is incorrect or indeterminable (and it is not practicable for Pitney Bowes to correct):
- A GSP Item is restricted or prohibited for export.”
So I am really none the wiser but think for future purchases where I am not sure I will just take the item out of the GSP.
2. READERS RANT – RETURNS POLICY
If there is one subject that generates more e-mails to HQ than anything else, with the exception of the feedback system, it is the eBay returns policy. Here we go again.
Following recent newsletter articles regarding returns, I thought I would share with you a bizarre return case.
I sold a ‘New and Sealed’ jigsaw puzzle only for the customer to claim that it was missing some pieces; the instructions and the bag inside were opened.
They rang me up to explain this and also told me that they had had the puzzle before. I advised that I did not know what to do in this case as the puzzle was factory sealed and therefore it was very strange to be missing any pieces.
The buyer opened a return case and I advised that I could only accept the puzzle back if it was returned in the condition it was sent, i.e. still factory sealed.
eBay then got involved and closed the case in favour of the buyer and advised that I must issue a full refund plus return postage. As you can imagine I am not only very angry about this but also concerned about future sales of “New Sealed” items on eBay.
I assume this was a scam, the buyer was missing some pieces from their original puzzle, took out what they wanted and returned the remaining pieces to me, therefore the puzzle is now worthless to me! I have appealed but eBay are not interested so currently I am left out of pocket and nothing to re-sell.
I always thought that by selling new factory sealed games and puzzles that I would not have any problems from buyers but this is not the case and once again the seller gets no protection from eBay.”
eBay do seem to be hit and miss with this policy. I would have thought that a sealed item would probably be complete but they do side with the buyer whenever there is any doubt.
I think you are right and this was a scam but we just cannot be 100% certain and some buyers know that and use the knowledge to their advantage.
I suspect, well hope, you just picked up a bad buyer and that it will be a one off.
3. DID YOU KNOW…..
If you make a partial refund to a buyer, even through the resolution centre, you will not get a pro-rata refund of your eBay final value fee. In order to get your FVF back the refund needs to be 100% of the sale price. Molly is not impressed.
Also did you know…
If your buyer doesn’t pay and you instigate a ‘non-paying buyer’ case against them and they go on to leave you a negative feedback, you can ask eBay to remove the feedback and they will.
This also applies if your buyer buys more than one item but doesn’t pay for them all and leaves you a negative for an item that they did pay for. Just speak to eBay and they will sort it out for you.
4. ASK MOLLY – CAN I REPLACE THE GSP POSTAL RATE?
I have sold an item to a buyer in Italy, they do not like the postal rate quoted by the GSP and they have asked me to send by an alternative and cheaper method.
I cannot simply send an amended invoice, any way around this?”
It is not possible for you to send the buyer an invoice, eBay have thought about that. The only way is to cancel the order and then list again without using the GSP, inform the buyer of the new item number and all should be fine.
One point though and only from personal experience, insure the item. I have ‘lost’ so many items to Italy over the years that I now only use the GSP to ship to Italy as eBay pick up the onward shipping liability.
If any readers out there have found another solution please let me know at the usual address.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
I was impressed to receive an e-mail this week from eBay offering me a two month free trial of a basic shop. They say
“We noticed that you are listing a lot lately.”
which is a little odd as the total number of listings on the ‘Mollybol’ ID is currently 128, almost an all-time low. These listings are of course already in a shop and have been for many a year.
So much for targeted marketing. However, if you do have a reasonable number of active listings without a shop do take another look at the offer as it may well cost in and give you a few extra benefits as well.
Author of the bestselling title, The eBay Business Handbook, available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
This weekly bulletin covers any topic associated with eBay. If there is anything you would like to see here, just email me.
You can find out more about me and read previous editions of this newsletter on the Harriman House Intelligence website.