Topics in this issue:
- ebay news – Detailed feedback due soon
- Hermes price changes
- Powerseller spoof
- Ask Molly – Are discounts a thing of the past?
Hello and welcome to this week’s edition of The ebay UK Bulletin.
Before anything else I would like to apologise to you if you sent an email to Molly over the past couple of weeks. A server upgrade meant that emails were not forwarded to me, they were probably returned to you as ‘not delivered’. It is not just me ignoring them so please do resend. I understand the glitch is now sorted.
This week sees a little more light shed on the new ‘defect rate’ and some good news regarding DSRs.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – DETAILED FEEDBACK DUE SOON
At last some good news about feedback, soon we will be able to see the detail behind our DSR scores. This should allow sellers to address specific issues rather than only have a general idea of what went wrong.
Starting in late April, detailed seller ratings will no longer be anonymous. We will be able to run reports showing which transactions received low DSRs.
I have been waiting for this for a long time, now if somebody leaves a low score for dispatch time I can immediately block them from any further purchases. Given that I know my dispatch times are spot on why would I want to trade with this person again? In fact if you take this one step further anybody who marks you down may well do so again so perhaps they should be prevented from doing so.
On a more positive note these detailed reports may point to a badly listed item, incorrect item specifics or a postage log jam to certain parts of the country/world. It will be very useful to have this information.
2. HERMES PRICE CHANGES
Now here’s an interesting development. Hermes have reintroduced the ‘up to one kilo’ price band for parcels. This was removed a while back and I would imagine that demand fell away. For instance, Molly switched around 40 parcels per week back to the Royal Mail.
However with RM about to hike prices and the cost of a collected sub one kilo parcel with Hermes now £2.78 (tracked and insured up to £50) I will be re-thinking.
It is a little cheaper to leave your parcels at a local ‘parcelshop’, all the details are on the Hermes website.
Delivery times may well be an issue for you but for those bulky, lightweight orders it may well be worth taking a look.
myHermes Courier Collection Prices
|WEIGHT BAND||PRICE EX. VAT||PRICE INC. VAT|
|Signature on delivery||£0.83||£1.00|
|Remote area delivery (IM,HS,ZE)||£1.67||£2.00|
3. POWERSELLER SPOOF
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4. ASK MOLLY – ARE DISCOUNTS A THING OF THE PAST?
“I have read the ebay explanation about ‘defects’ and am now very confused and worried about my seller discounts. Is there any way of keeping them after the new rules kick in?”
|Item as described|
|Postage and packaging charges|
it is the buyer who can decide your future.
Take the example of an ‘item not received’. I ask my buyer to open a dispute case to which I respond. I am calling their bluff to a degree but also INR should be logged against their name and anything above a certain level should be acted upon. Now I will give myself a defect for this.
Then you get an email from a buyer like this:
I received your envelope but there is no item inside. Are you playing a joke on me? Please refund my money”
When you look at the feedback this guy has left for other sellers he must be the unluckiest person around with so many problems in only 100 or so transactions. There is not much that a seller can do with this kind of buyer.
There is a formula that ultimately will give you a percentage score for defects, it is:
“Number of defective transactions / number of transactions * 100″
So for example, if you have 1000 transactions a month on ebay and 15 of them had a defect you would have: 15/1000*100 = 1.5% defect rate.
This becomes interesting when two sellers are identical in all but defect rates when the less defective seller will be placed above the poor performer in the search results.
This calculation relates to a 90-day period for most large sellers. The defect rate is compiled from a raft of problems and includes.
- Item as described DSR – If you get a 1,2 or 3, that transaction will hit your rate
- Dispatch time DSR - if you get a 1, that transaction will impact on your score
- Feedback – negative or neutral feedback will be detrimental.
- Returns – If an item is returned and the reason is ‘not as described’ that transaction counts.
- eBay Money back guarantee / Paypal purchase protection cases opened for INR (Item not received) or SNAD.
- Seller-cancelled transactions - probably not a common problem, this is when a trade is cancelled due to running out of stock.
The Molly plan is to continue as I do now and see how things pan out. Any seller discounts I receive whilst most welcome are not critical to my business success and I would advise that for the purposes of financial planning they should be discounted.
If you have a question about ebay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
Just time to bring you this ‘unedited’ note from a potential customer:
“JUST TRYD TO BUY THIS AND IT WONT LET ME BECAUSE I HAVE 2 UNPAID ITEMS ON MY ACCOUNT HOW CAN I BUY SHOULD I SEND MONEY TO YOUR PAYPAL OR CAN YOU SEND ME AN INVOICE THANK YOU XXX CAN YOU DO IT ASAP I HAVE RUN OUT AND NEED THIS WITH ME ASAP THANK YOU XXX”
Let me think for a minute… no. This is why we have a bar on buyers with ‘unpaid item strikes’. I feel it is my duty to defend the seller that gave you the strikes in the first place by removing the option to buy from Molly. Go to a high-street store and pay the full price!
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The ebay UK Bulletin is an independent newsletter and is not approved or endorsed by ebay UK.
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