Topics in this issue:
- Sort of eBay news – Click & collect
- Is this for real?
- New shop layouts
- Ask Molly – Where has my ‘me’ page gone?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
Great news: all tax returns completed and submitted well within the October 31st deadline. Not so good was the fact that I forgot my VAT submission for Q2. Thankfully my bookkeeper was on the ball and sent a timely reminder, so I should just about avoid a fine. I put this short-term memory loss down to age as I turned 50 last week [Ed - and you look so young]. The good news is that Michael Parkinson came round for tea with my free Parker pen, I got one just for applying, and I am guaranteed to be accepted for life insurance – can’t be bad.
In this glorious edition my recent experience with ‘click and collect’ and a few initial thoughts around the new shop formats.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – CLICK & COLLECT
Molly has had a couple of Argos ‘Click & Collect’ orders this week and they are dead easy to fulfill, just a different post to address and a special code.
I am a fan of this idea as large parcels which might not be delivered during the working day have more chance of meeting their buyers if held at a local store awaiting collection. It should cut down on the number of ‘not called for’ returns.
However, life is never easy and the guys at eBay cannot plan for every eventually or buyer expectation. This note followed an order for an electrical fuse:
“hi i have ordered the above just wondering what do i need to do to collect it and will it be ready right away?”
I replied to the buyer explaining that it would be some time as we have to post it to the store, after which time it can be collected. My buyer – who is an electrician and needs the item quickly – was under the impression that he could order it and collect it immediately from the store, he did not realise that there is another link in the supply chain and an undefinable postal delay.
The fuse is on its way and my buyer’s customer is still without service. I wonder if this delay will result in poor DSR scores, I wait with baited breath.
If you have a similar experience the process of notification to the buyer is as follows:
- eBay will send the buyer a notification (email / SMS) when the parcel is ready to collect. This will include a collection code, which needs to be taken to the selected store to pick up the parcel.
If you have an interesting story, please send it to me at the usual address.
2. IS THIS FOR REAL?
Is this e-mail from eBay for real?”
[For the sake of space the actual e-mail is not included here, it is the one about enrolment into the global shipping programme. Quite why eBay need to include so much in each e-mail is beyond me, don't they know that we have space issues here at bulletin HQ?]
Yes, it does sound a bit bonkers but it seems they have found a way around the issue of sellers only supplying the UK.
You can read the full story here.
You can opt out of the scheme if you wish:
- Go to My eBay > Account > Site Preferences.
- Click the Show link to the right of the Postage Preferences section.
- Click the Edit link to the right of Offer the Global Shipping Programme.
- Click Opt Out.
- Review the information. If you still wish to opt out, click Continue to opt out.
eBay will ask you for a reason and you can leave a few comments if you wish.
Any thoughts on the global shipping programme? Send messages to me at the usual address.
3. NEW SHOP LAYOUTS
In the middle of what hopefully will be the Christmas rush eBay have decided to introduce a new shop format. I have taken a look and it all seems ok but the timing is a little out, I mean I forgot to do my VAT, how am I supposed to find time to modify my shop layout?
You will probably have received an e-mail with a link to the new look format, it is probably in your ‘things I really must get round to doing’ folder.
You can check out the new look over a coffee.
There is a bigger space to promote your business and you can select four featured items to promote, this could be very handy to shift Christmas items (gift sets in my case). There are also options to link into social media but I have not found these as yet, I’m too busy selling right now.
If you have any views on the new design, please do share.
4. ASK MOLLY – WHERE HAS MY ‘ME’ PAGE GONE?
I went to check my ‘About Me’ page on eBay today, only to find that it has disappeared! Is this something you have covered/will be covering?
It seems odd to me if eBay are retiring this as this now means we have nowhere to put our company details (required by the distance selling regs), plus all the other info that the buyers might want to know.”
Yes, long gone, it finally departed on June 2nd, which I thought was a shame. There is more about this in the bulletin archives.
Business seller information must now be provided on each listing as per eBay directive. I am not aware of anywhere else it can be entered but if any reader out there has found another location please let me know.
You must include information about your business in your listings – Electronic Commerce Regulations and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Under the Electronic Commerce (EC Directive) Regulations 2002 you must provide the following information in the Business Seller Information section of your listings:
- full contact details for your business;
- details of any relevant trade organisations to which you belong;
- details of any authorisation scheme relevant to your online business;
- clear indications of price, if relevant, including any delivery or tax charges and
- your VAT number, if your online activities are subject to VAT.
For me the loss of the ‘About Me’ page was a move away from community to just another online selling venue, which is probably what eBay wanted, maybe things will change when the new boss takes over.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
The toy / DIY inventory is growing and currently stands at 1,503 items but as many are multiples the true figure is much higher. I did list many more than this but they keep selling which is very annoying as I am still some way short of my 1,800 item target.
One final thing which might have passed you by is the removal of the need to have extended returns over the Christmas period in order to retain ‘premium service benefits’. It is essential to make a business decision and stick with it. On the other hand….
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
This weekly bulletin covers any topic associated with eBay. If there is anything you would like to see here, just email me.
You can find out more about me and read previous editions of this newsletter on the Harriman House Intelligence website.