Topics in this issue:
1. eBay news – What is actually in the sales reports?
2. eBay spoof e-mail
3. Personal spoof e-mail
4. Ask Molly – Are you shipping prohibited items?
Hello and welcome to this week’s edition of ‘The eBay UK Bulletin’
That’s it, no more ‘Quidco’ or ‘Topcashback’ kickbacks for purchases on eBay, it’s all over. To all those who e-mailed in about this topic, be strong, we will find a new path to tread.
In this bulletin are a couple of spoof e-mails, a slightly different one concerning eBay and a very interesting one concerning yours truly – it’s all real you know, even I couldn’t make this stuff up.
For details of this newsletter, please scroll down to the end.
1. EBAY 101 – WHAT’S ACTUALLY IN THE SALES REPORTS?
As there is not a lot happening on eBay at the moment I thought I would shed a little light on the subject of eBay sales reports. As we are now only two months away from the end of the financial year, you should really make a start on the annual accounts and the sales reports could help you in this task.
I’ve been a bit confused as to what the eBay Sales report does and does not include (i.e. does it account for refunds, unpaid items, etc.?). I’ve just asked customer support and thought others might find it useful to know:
(a) Postage is not included in the Sales Reports
(b) ‘Unpaid Items’ and ‘Refunds issued through an official Returns Process’ are automatically deducted from your Sales total.”
It all hinges around the ‘File Management Centre’ which is accessed from your ‘MyeBay’ page, well worth getting to know. Several reports can be requested, the pull down menus are easy to use. Postage charged will be shown in a separate column on the report.
One thing to remember when consolidating your reports is to time when you ask for the report. If you obtain the sales figures and then later refund a buyer, the sales figures will be wrong; mid month should be OK with any ‘lost parcels’ identified and acted upon by then.
It is worth bearing in mind that turnover includes all sales revenue, postage and insurance costs charged to your buyers; it is quite easy to rack up a high turnover figure even with little or no profit. Turnover does not include unpaid items, cancelled trades or refunds, so these can be deducted from your turnover figure which might be the difference between VAT registration or not
If activity is slow at the moment, then it is the ideal time to make a start.
2. EBAY SPOOF E-MAIL
Here’s a nasty little spoof e-mail purporting to be from eBay sent in by ‘theshinystar’ http://stores.ebay.co.uk/theshinystar.
It is of course just a scam to get hold of your personal details. If you get this kind of suspicious e-mail, check that it was sent to both your eBay ID and also your e-mail address – this one only has the e-mail.
Subject: MC039 Your eBay account will be suspended
еBау ѕеnt thіѕ mеѕѕаgе tо (your email address).
Υоuг геgіѕtегеd еmаіl іѕ included tо ѕhоw thіѕ mеѕѕаgе огіgіnаtеd fгоm еBау.
ΜС039 Υоuг еBау ассоunt wіll bе ѕuѕρеndеd
Тhаnkѕ fог ѕеllіng оn еBау. Unfогtunаtеlу, уоuг account wіll bе ѕuѕρеndеd bесаuѕе уоuг гесеnt ѕеllіng асtіνіtу hаѕ гаіѕеd ѕесuгіtу соnсегnѕ. Bеfоге wе саn аllоw уоu tо соntіnuе ѕеllіng wе nееd tо νегіfу ѕоmе іnfогmаtіоn wіth уоu. Wе геquіге а соlоuгеd соρу (ѕсаnnеd ог ρhоtо) оf оnе оf the following document:
- Νаtіоnаl Idеntіfісаtіоn Сагd
Ρlеаѕе еmаіl uѕ уοuг Ρаѕѕροгt οг Νаtіοnаl Idеntіtу Сагd аt firstname.lastname@example.org wіthіn 24 hоuгѕ ѕо wе саn νегіfу уоuг іdеntіtу аnd аνоіd ассоunt сlоѕuге.
Wе аρρгесіаtе уоuг hеlρ іn νегіfуіng уоuг ассоunt аnd lооk fогwагd tо ѕееіng уоu ѕеllіng аgаіn аѕ quісklу аѕ ρоѕѕіblе.
Please keep those spoof e-mails coming and if you get one you are not sure about just forward it onto me and I’ll take a look – Mollybol@ebaybulletin.co.uk
3. PERSONAL SPOOF E-MAIL
You will know by now that I am a big collector of spoof e-mails, sometimes the Elves at HQ and I will stay up until the early hours chuckling away at some of the classics. Well, I now have the immense honour to actually be the subject matter of a spoof.
The more I think about this message the more I wonder what would be the purpose of this spam. What could you possibly gain from this? How did they get my address? I realise there are some weird people out there but cannot come up with an answer why?”
I have just spent this lovely snowy Monday morning looking at your eBay listings and love what you are selling.
My name is Robert Pugh, author of the book on amazon, the eBay business handbook for Uk sellers: htt://amzon.to/xxxxx
My passion is to help entrepreneurs and small business owners, especially eBay sellers like yourself and I want to offer you a copy of my book.
Why would I do such a thing? Well, I have 100 copies in my office and think that I can spare 1 for you! Also, I am trying to get my amazon reviews from 60 (4.5/5) reviews to 100+, but honestly, don’t feel you have to give me a review by requesting a copy of my book.
If interested then reply to confirm whether you would like a pdf emailed to you or a hard copy of the book.
I have your address as:
But I wanted to confirm it was correct and ok by you before I posted it out!
P.S. If I haven’t heard from you by the end of the day, I will assume that you are not interested and would like to wish you all the best for a successful 2013 on eBay.
I was so touched when I was sent this that I almost replied to ask for a copy. Whilst I am indeed interested in small businesses and will help wherever I can, this is not an e-mail from HQ, or at least I can’t remember writing it! I would have used a capital letter for ‘Amazon’, and I am well past checking my reviews on the internet. If I did have 100 of my books in my office, I would sell them and go out for lunch!
The web address is a domain name registered in Tonga and is used as a redirection device to the Amazon website. The link that sends you indirectly to Amazon looks to be an affiliate link which installs cookies onto your PC. If you were to buy the book then the affiliate would get a commission (I’d also get a royalty payment so it’s not all bad). They would have found your contact details from the ‘Business Info’ on one of your eBay listings.
This is the best we can come up with here at HQ, if there are any technical wizards who can shed any light, please do let me know – Mollybol@ebaybulletin.co.uk
Finally my advice to anybody who receives this spoof – Don’t buy this book, its way out of date. Wait for edition 4, I know I will.
4. ASK MOLLY – ARE YOU SHIPPING PROHIBITED ITEMS?
This may have been covered already (apologies if so), but when I was in the post office the other day I was given an updated Prohibited Items leaflet for International Mail.
Don’t know if it has always been the case, but I noticed perfume, aftershave, nail polish, etc. were on the list and it reminded me of some of the things you sell from your shop. The lady also said the updates may also apply to domestic mail from the summer.”
adam.bri – http://myworld.ebay.co.uk/adam.bri
Good point and probably an area that many eBay sellers don’t know too much about or don’t really want to. Thankfully I’m off the hook as I no longer ship any cosmetics outside of the UK; a change to domestic mail would have an impact, especially at Christmas.
The perfumes, aftershave and nail polish are covered by the ‘Flammable liquids’ section of the rules. Nail varnish, perfumes and aftershaves are allowed in the UK but are subject to packaging, volume, quantity and labelling restrictions.
There are quite a few items which are not allowed that might surprise you, such as ‘solvent-based paints, wood varnishes and enamels’. This could well include small tins of model paint.
The full list can be found at http://www.royalmail.com/business/help-and-support/tell-me-about-prohibited-goods-overseas-mail
Restricted items are a whole different ball game and deserve a good read over a coffee – http://www.royalmail.com/business/help-and-support/tell-me-about-restricted-goods
One interesting point is the requirement for an ID8000 label to be used for perfumes and nail varnishes, which of course I always do, but if you are in the dark, this is what it looks like – http://www.royalmail.com/sites/default/files/Example-ID8000-Label_0.pdf
If you have a question about eBay or home working in general, please send it to: email@example.com - I will reply personally to every e-mail I receive and remember, there are FREE copies of my book available for the best questions, tips, or stories.
That’s all for this week. Check out www.ebaybulletin.co.uk for the latest news from Molly HQ.
It has been a busy week at HQ and I am now almost half way through the complete box set of ‘Inspector Morse’, only one month to go until I can start selling in anger again.
If anybody reading this is connected with the UK Government Business Department, please sort out the selling restrictions associated with the flat rate VAT schemes. Having all the Elves and myself twiddling our thumbs for two months as I have reached the turnover limit is not a very good way to drive the UK out of recession.
Best wishes and happy eBaying,
Author of the bestselling title, ‘The eBay Business Handbook’ – available direct from the publishers: www.harriman-house.com/ebaybusiness
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
This weekly bulletin covers any topic associated with eBay. If there is anything you would like to see here, just email me at: firstname.lastname@example.org.
You can find out more about me and read previous editions of this newsletter at: www.ebaybulletin.co.uk