Topics in this issue:
- eBay news – A couple of spoofs
- Cheeky Monkey!
- Quick pic question
- Ask Molly – How can I get a personal greeting?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
Well the 300th birthday party is over and it’s back to the hard grind of selling after Christmas. Things remain slow at HQ and I don’t just mean the Elves. Stock buying is the name of the game so the clan are out and about wheeling and dealing in a way that would make Del proud.
In this week’s edition there are a couple of great questions for Molly to tackle and the true story of one buyer’s quest for a 36% discount on a charity Q&A book – unbelievable.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – A COUPLE OF SPOOFS
I thought I’d kick off this week with a couple of spoofs to watch out for. This one bounced into my inbox and I must admit that I did have to look twice.
My wife completed the payment this morning. Forgot to mention that I want the items sent to: Withington, Manchester, M20 4BA.
Don`t forget that I don`t want the red one anymore as my wife changed her mind.
This is the item number of what we bought: 20146530084
Let me know once the items are sent and also please provide a tracking number.
Of course it is a spoof trying to steal your log on details, sneaky though.
This next phishing e-mail in from kelty1011. As they quite rightly point out, always be wary of somebody who calls you ‘dear’ or even worse ‘dear member’!
On Saturday, 8 February 2014, 20:05, paypal wrote:
We need your help resolving an issue with your account :
To give us time to work together on this, we’ve temporarily limited what you can do with your account until the issue is resolved. We understand it may be frustrating not to have full access to your PayPal account.we want to work with you to get your account back to normal as quickly as possible. What’s the problem ?
It’s been a little while since you used your account.For reasons relating to the safe use of the PayPal service we need some more information about your account. Case number: PP-021-357-737-718 It’s usually quite straight forward to take care of these things.Most of the time, we just need some more information about your account! or latest transactions.
- Download the attached Online Secure Form down the message and open it in a browser window secure.
- Confirm that you are the account holder and follow the instructions
Thank you for your cooperation. Yours sincerely, Protection Services Department.
Help Centre | Safety Advice Please do not reply to this email because we are not monitoring this inbox. To get in touch with us, log in to your account and click “Contact Us” at the bottom of any page. Copyright © 2014 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered office: 22-24 Boulevard Royal, L-2449 Luxemburg RCS Luxemburg B 118 349
PayPal Email ID PP918
Of course the ‘attached’ form will not do you any favours. Not much to say really except that PayPal never ask you to log in from one of their e-mails and are not in the habit of sending attached forms.
Please keep them coming.
2. CHEEKY MONKEY!
I just had to bring you this story as it took all at HQ by surprise and I still don’t know whether to laugh or cry it is just so bewildering.
You may recall that last week saw the charity book offer in aid of the East Anglian Children’s Hospice; buy a Q&A book by yours truly for anything between £3 and £10. Well we sold a few and one went to kwayzaar.
This note arrived from said buyer:
“You state on auction that this was an Economy Delivery (Royal Mail 2nd Class Signed For). You did not send the item recorded. Any reason for this?”
I replied explaining that it was all to do with dissuading potential fraudsters and that once it had been delivered then it didn’t really matter if it was sent recorded or not seeing as how all postage is free and liability lies with the seller. This reply back:
“Ok, it a charity auction fair enough, if you want to donate money from your listing fine. I paid in good faith expecting recorded delivery.
I wish to make a claim for a refund of the recorded delivery element, which is £1.10.”
So that’s a £1.10 refund on a £3.00 book, let me think a while…
My reply went along the lines that surely the purpose of buying an eBay help guide comes from the desire to improve eBay activities in some way so why would you want to go to war with the very person who would be willing to offer assistance and access to contacts for free! And to please send the book back for a full refund.
I expect the negative feedback soon.
I did have a delve around in the feedback left for other sellers, it makes interesting reading, I particularly loved these neutrals:
“Item fine BUT they ship from Singapore NOT china.”
“Had to open a eBay Case to get a VAT receipt, after asking for this TWICE.”
In over 70,000 trades I have never had anyone try to wangle a discount in this way, it just shows how you can learn something every day. Could be a buyer to block folks.
If you have any thoughts on this or have had a similar experience, please e-mail me at the usual address.
3. QUICK PIC QUESTION
“Hi Molly, I currently download photos of items I am selling from my wholesaler’s page and was wondering if this is still going to be possible after all the info you put in a recent newsletter?”
Yes you can continue to use your wholesaler’s pictures. Stock photos are allowed for new and refurbished items.
Click here for a little more about the rules concerning pictures.
4. ASK MOLLY – HOW CAN I GET A PERSONAL GREETING?
“I checked out one of your listings and would like to know a little more about the layout and design.
In the main description there’s a dark blue band with ‘The Mollybol Shop’ on it. under that in a pale blue panel it says “If you like what you see, browse my Shop to find more items you may love” (supporttechservices being my Ebay ID).
My question is do you know what variable, presumably within HTML, is used to display My Ebay ID and more to the point will it work if I don’t have a shop but just try to insert it in my normal sales description?”
Great question, for me it is a product of having a shop, I know that you don’t have one but for other readers the easy way to present a personalised salutation to your visitors is as follows:
- From your ‘My eBay’ page click the ‘Manage my shop’ link (bottom right)
- Down the left hand side in the ‘Marketing tools’ section click on ‘listing frame’
- Halfway down there is a section titled ‘Add a personalised message for buyers’. Here you can opt for a standard greeting or create your own.
This is not much help unless you have a shop and I am not too sure if the effect can be accomplished with HTML, I never had the need to try. If any readers out there have any thoughts please let me know.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
Before I sign off this week there is just time to bring you some news that might be of interest if you are looking for stock to sell on eBay – particularly clothing. This note arrived at HQ:
“Do you know much about selling wholesale lots on eBay in clothing? I sell certain styles but I also get lines I don’t stock and ideally I would like to sell them in bulk to free up cash flow.”
Now my way of thinking is why sell these through the wholesale section of eBay when there might be a reader or two of this bulletin who is looking for clothing stock. Not sure of the details but if you are interested just drop me a line at the usual address and I’ll put you in contact with the seller.
Author of the bestselling title, The eBay Business Handbook – available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
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