Topics in this issue:
- eBay news – This and that.
- A neutral that really made me smile.
- Delivery timescales.
- Ask Molly – Has the bulk editor broken?
Hello and welcome to this week’s edition of The eBay UK Bulletin.
That’s it, almost over, not much to do now but tidy the shed, lay off the Elves and sort out all the refunds for stolen items. All in all it was a reasonable season, I am quite merry. Turnover was almost the same as last year but I had to run more sales and pack a lot more items to achieve this, thankfully I now have the complete box set of Midsomer Murders to look forward to.
In this week’s bulletin, a neutral feedback which really did make me smile and a great way to find those sneaky buyers who leave low DSRs.
[For admin details for this newsletter, please scroll down to the end.]
1. EBAY NEWS – THIS & THAT
Argos Click & Collect
Molly experienced the Argos ‘click and collect’ service first hand this week when the Elves ran out of bubble bags. I don’t know what they do with them.
Everyone was out so delivery was arranged for the local store and I must say it all went swimmingly. You do need that reference number so don’t leave it in the car.
The staff at Argos were also pleased to see me as 20 boxes of bubble bags did take up a fair amount of space. All I have to do now is gift wrap them and that’s most of my Christmas shopping done.
Low DSR Transactions
Regular readers will know just how keen I am to identify buyers who leave low DSR scores under the cover of a positive feedback. These buyers are instantly blocked from future purchases.
The report generated by eBay is great for spotting the one-offs but finding a sale made from a multi-quantity listing can be a little more tiresome.
Many thanks to The Luggage Label Company for sending in a solution to this particular problem.
I found this on the community board and it is the easiest way to find out who left you low DSRs.
Copy & paste this link into a “Google” search
(M – this whole address needs to be in one long unbroken stream)
From your report “Viewer” (transaction defect report), copy & past the Transaction I/D where marked as xxxxx & the same with your item number as marked yyyyy.
Hit Search, this will take you straight to the “transaction” & Item number associated with the defect (buyer) you are trying to find.”
I have tried this and it works, I save up my low DSR buyers for occasions when I need cheering up and e-mail them to ask why they left a low score without telling me. I can imagine they are a little surprised, not many reply.
Please e-mail me at the usual address if you have any thoughts on the subject.
2. A NEUTRAL THAT REALLY MADE ME SMILE
Poor old Molly picked up a neutral this week from sammyfay44 which reads:
“Paid for 30ml. Then received small 24ml. Fast delivery”
I thought this a little odd as I have never seen a 24ml tube. They are generally 15ml, 30ml or bigger. I contacted the buyer suggesting that they had made a mistake and they in turn sent me a picture of the back of the tube.
The picture was far to small to see the wording and I started to doubt myself. Mrs Molly opened the picture through the eBay messages (this is a good tip if you want to see a picture in all its glory) and this is it.
Apologies for the picture quality but you should be able to see two numbers and for all you guys out there I’ll explain. The first ’30ml’ is straightforward, the size of the tube, the 2nd is ’24M’ inside a pot with an open lid, this is the number of months that the product will stay fresh once opened.
So in fact not a 24ml tube after all. I wish I had seen the large picture before leaving my reply. Sometimes you just can’t win.
I can’t be bothered to have the neutral removed, the defect is here to stay anyway and each time I see it I will have a little chuckle, which is worth it.
Still, another idiot buyer for the blocked bidder list.
3. DELIVERY TIMESCALES
The last day for 2nd class postage was yesterday and for 1st class post it is today, but unfortunately eBay are still suggesting to buyers that a delivery on the 23rd is still possible – a DSR waiting to happen.
It is time to update listings and your stock question answers to reflect the fact that time is getting very tight for a Christmas delivery.
On the plus side, a lot more buyers are opting to pay the extra 90p to secure first class delivery. As this only costs me an extra 14p I am more than happy to oblige.
4. ASK MOLLY – HAS THE BULK EDITOR BROKEN?
“Good Afternoon Molly.
Just bulk edited price on some listings and it seems eBay have ended the listing and re-listed it.
Is this new? Never had this happen before. When I have bulk edited before it was like you revised the item not ended it.
Can anyone shed any light on this?
Is it happening to other accounts, or is a select few?”
This is a new one on me, the whole point of the bulk editor is to make changes to existing listings without ending them. If anybody out there in eBay land has any ideas, please let me know.
I must admit to being a little bewildered with some of the site functions over the past few weeks but I’ve been too busy to really look into them. I’ll settle down with a box of mince pies over the hols and find out more.
If you have a question about eBay or home working in general, please send it to me at the usual address. I will reply personally to every email I receive and, remember, there are FREE copies of my book available for the best questions, tips or stories.
– END NOTE –
That’s all for this week. Check out Harriman Intelligence for the latest news from Molly HQ.
Well that’s it folks for the year so have a great time and remember to keep all the boxes your toys come in and all the wrapping paper to be used for packing next year.
Molly is taking a few days off, well I’ve got that box of mince pies to eat and Craig (editor of this bulletin) apparently does have a home to go to after all.
I am sure that eBay will still be here in a couple of weeks, “expect the next bulletin when the bell tolls on 9th Jan.”
Author of the bestselling title, The eBay Business Handbook, available direct from the publisher Harriman House.
– NEWSLETTER ADMIN –
The eBay UK Bulletin is an independent newsletter and is not approved or endorsed by eBay UK.
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